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Collections Process
Diversified Credit Services has the resources to effectively handle the following responsibilities for our clients:
The Process
- Contact your customers once they have exceeded your payment terms – you maintain the control here – determine the schedule for follow up with your customers, and we’ll stick to it!
- Secure commitment for payment and document the conversation in our, or your, database for immediate review
- Perform account review follow-up to ensure that payment has been received
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- If payment was not received, our proactive collectors will further investigate the matter and professionally work the account to resolution
- We promise effective, valuable communication – we’ll interact with your customer service, sales, and finance departments and alert your management team to important, urgent issues
- We’ll provide month-end summary reports highlighting our results and bringing attention to certain "problem accounts" for management review.
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Positive Results
- Reduce bad debt through successful account resolution
- Fewer accounts being sent to third party collections
- Reduce percentage of past due over-60 and over-90 day balances vs. total amount due
- Increase your cash flow by collecting your money based on your terms.
All of our services and reports are customized to meet the requirements of our clients.
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