Here's what Diversified Credit customers have to say:
Following is a selection of our Accounts Receivable Outsourcing clients. Please visit www.Highland-Collection.com for a sample of clients who use our Third Party Collection Agency services.
a worldwide staffing agency
"We have been in partnership with Diversified Credit Services for over 10 years. Over this course of the business relationship, DCS has gone from merely supplying collectors to handling almost every aspect of our Accounts Receivable, ranging from client credit checks, to printing invoices and special billing, to collections, to cash applications. Every challenge we have thrown their way, DCS has handled with pure professionalism. They work directly with our clients, as well as with our domestic field offices, via phone and email, to handle problems, get information and ensure a good customer service experience for everyone involved.
"Over the years, we have worked very closely on fine tuning the services provided by DCS. Since DCS has been working with us, our aging has dropped tremendously, and has remained low through both a declining economy and a recent merger. DCS has provided us with impeccable customer service, and if any problems were to arise, we have always managed to successfully solve them for the future."
Leigh K.
Director, Accounts Receivable
a factoring company
“For a temporary staffing business, timely collection of accounts receivable is crucial because staffing agencies have to pay the people they place on a weekly basis, (while the customers often choose to take their time paying their bills). While many staffing agencies rely on a factoring company to fund their operations, I chose, instead, to engage DCS to take over our accounts receivable collections in 1994. DCS jumped right in and quickly improved the resolution of the collections. While our revenue was growing at 40% a year, its A/R was growing at about half that pace. We were so pleased with DCS's efficiency and maintained level of success that we outsourced our billing function to them in 1995. After they mastered that process, we outsourced our entire cash applications function to them.
Then in 1999, I was enlisted to start a financial services business within our company -- AFS. As with the staffing business, the factoring business relied heavily on our ability to manage an accounts receivable portfolio. After several months of doing this function in-house, I once again turned to DCS to take over this function -- and again, they cost-effectively beat our performance. AFS has grown more than 100% each year, and DCS has serviced our booming business without skipping a beat.
"In summary, DCS has been a valuable partner with us for more than 10 years. We have gone through several CFOs and controllers during that time, and each one has evaluated DCS’s performance -- and each one has found that we cannot beat the value of the services they provide by taking the function in-house. As we have grown over the years, DCS has enlarged its operation to be able to service our account effectively. We have found that their staff is always professional, courteous, and accommodating – they represent us well.”
Mark K.
General Manager, Financial Services
a worldwide medical instrument manufacturer
"In 1992, we hired Diversified Credit Services to handle our third party debt through their collection division, Highland Collection Agency. In late 1994, we shopped around for A/R outsourcing firms and narrowed it down to four. In January 1995, we chose Diversified Credit Services to handle the collections for our U.S. accounts and never looked back. We have been thrilled with the results they've achieved. This past year, the DSO has been under 45 days each month, and the over-60 has been under 10% the entire time, sometimes dipping as low as 5%. Our partnership has been a valued one, not only because of the great numbers achieved, but because of the trust involved, the excellent communication back and forth between us, and the professionalism with which DCS handles our accounts. They are outstanding, and I would recommend them highly!”
Walter K.
Manager, Credit/Collections
a manufacturer of touch screen technology
“The decision to outsource was extensively reviewed and scrutinized. The many benefits realized since outsourcing AR and AP continually reinforce and support the conclusion that we made the right decision. Choosing DCS was also the right choice. Their flexibility, professionalism and level of service are exceptional. They allow us to focus on doing the things we do well and leaving the AR and AP functions to the experts, DCS. They were able to understand our business model and come up with processes that were seamless to our internal and external customers and suppliers. As we made changes to our model they were able to adapt and our relationship continues to evolve. When new resources are required, I first think of what DCS can bring to the table.”
James S.,
Manager, Finance and Credit
a manufacturer of touch screen technology
"Outsourcing our receivables has allowed us the flexibility to accommodate a volatile economic climate and assume additional responsibilities without additional staffing. Our partnership with DCS began in April 1999 and has flourished into a seamless relationship with excellent customer service and a commitment to our objectives to maximize cash and lower DSO."
Diane B.,
Senior Credit Analyst
