Paying Your Water Bill: A Guide to Payment Options

As a resident of Philadelphia or New York City, it is important to stay on top of your water bill payments to avoid any inconvenience or penalties. In this guide, we will outline the various payment options available to you, so you can choose the method that best suits your needs.

Philadelphia Water Bill Payment Options

The City of Philadelphia offers several ways to pay your water bill, including online, by phone, by mail, and in person.

Online Payment

The fastest and most convenient way to pay your water bill is online through the City of Philadelphia’s official website. You can access your account and make a payment using your credit or debit card. Simply follow these steps:

1. Go to www.phila.gov/services/water-gas-utilities/pay-or-dispute-a-water-bill/pay-a-water-bill/
2. Click on “Pay Your Water Bill”
3. Enter your account number and zip code
4. Choose your payment method: credit/debit card or e-check
5. Follow the prompts to complete your payment

Phone Payment

If you prefer to pay your water bill over the phone, you can call the City of Philadelphia’s customer service center at 215-685-6300. Have your account number and payment information ready.

Mail Payment

You can also pay your water bill by mail using a check or money order. Make sure to include your account number and the payment stub from your bill. Send your payment to:

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

In-Person Payment

If you prefer to pay your water bill in person, you can visit one of the City of Philadelphia’s three authorized payment centers. Bring your bill and payment method:

• Center City: Municipal Services Building, 1401 JFK Blvd., Concourse Level
• North Philadelphia: Hope Plaza, 22nd & Somerset Street (Currently closed)
• Northeast Philadelphia: 7522 Castor Ave.

New York City Water Bill Payment Options

The City of New York also offers various payment options for your water bill, including online, by phone, by mail, and in person.

Online Payment

To pay your water bill online in New York City, follow these steps:

1. Go to www.nyc.gov/site/dep/pay-my-bills/how-to-pay.page
2. Click on “Pay Your Bill Online”
3. Sign up for a My DEP Account or log in if you already have one
4. Enter your account number and activation token (found on your water bill)
5. Choose your payment method: credit/debit card, e-check, or checking account
6. Follow the prompts to complete your payment

Phone Payment

You can also pay your water bill over the phone by calling 866-622-8292. Have your account number and payment information ready.

Mail Payment

To pay your water bill by mail in New York City, send a check or money order with your payment stub to:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163

In-Person Payment

If you prefer to pay your water bill in person in New York City, you can visit one of the City’s borough offices or NYC Department of Finance Business Centers. Bring your bill and payment method:

• DEP Borough Offices