OCWA Bill Pay: Your Guide to Online Payment Policies

My response:

OCWA is pleased to offer its customers web access to account information and online bill payment. By clicking either the payment site or account information site, you are accepting agreement with OCWA’s online payment policies. In this guide, we will outline the policies and procedures for paying your OCWA bill online.

Online Payment Policies

OCWA has contracted with a new payment vendor to supply a web portal with several features that enhance the online experience for customers. These features include:

• Future Pay: Allows customers to schedule payments in advance.
• Auto Draft: Automatically deducts payments from a designated bank account.
• Addition of American Express: Customers can now use American Express to pay their bills.
• Stored Credit/Debit/eCheck: Customers can store their credit/debit/eCheck information for future payments.
• SMS Notification: Customers can opt-in to receive text message notifications for payment reminders.
• View Bill online: Customers can view their bills online even if they are not signed up for eBill.
• One-time payments: Customers can make one-time payments without logging in.

To take advantage of many of these features, customers must register for the new site.

Site Availability

OCWA is pleased to provide online payment service. However, there will be unannounced maintenance periods when the site will not be available. Please plan accordingly to avoid incurring a late charge on your account.

Privacy

OCWA has a strict policy not to share account information with third parties for the purpose of marketing or telemarketing.

Security

OCWA uses encryption technology and SSL (secure socket layer) to protect your transaction security. The address of every page in the OCWA Customer Service Web Site should begin with “https.”

About OCWA

OCWA is a Public Benefit Corporation with its principal office at 200 Northern Concourse, Town of Salina, New York. Our office hours are 8:00 am – 4:30 pm, Monday through Friday.

Customer Service

For any questions or concerns regarding your OCWA bill, please call 315-455-7061 x 3335 or email OCWA Customer Service.

Payment Site

To pay your OCWA bill online, visit the OCWA Portal.

Conclusion

In conclusion, paying your OCWA bill online is easy and convenient. By familiarizing yourself with OCWA’s online payment policies, you can take advantage of the many features offered by the new payment vendor. Remember to register for the new site to enjoy features like Future Pay, Auto Draft, and Stored Credit/Debit/eCheck. If you have any questions or concerns, please don’t hesitate to contact OCWA Customer Service.