Paying Your GCWW Bill: A Comprehensive Guide

Introduction

As a resident of Greater Cincinnati, you may have encountered the need to pay your water bill. The Greater Cincinnati Water Works (GCWW) provides a convenient and user-friendly platform for paying your bills. In this guide, we will walk you through the various payment options available, how to enroll in the Customer Portal, and answer some frequently asked questions. Let’s get started!

Payment Options

GCWW offers several payment options to suit your needs. You can use their online platform to pay your bill electronically, or you can opt for other methods such as mail, phone, or in-person payments. Here’s a breakdown of the different payment options available:

Online Payment

You can pay your GCWW bill online through their Customer Portal. To enroll in the portal, follow these steps:

1. Go to portal.mygcww.org and click on “Pay My Bill/Login” in the top-right corner.
2. Enter your GCWW account number or phone number associated with the account.
3. Select the account you want to pay from the dropdown menu.
4. Choose the amount you want to pay.
5. Click “Continue” to provide your credit card or banking information.

Mail

You can mail your check or money order to the following address:

GCWW
P.O. Box 740689
Cincinnati, OH 45274-0689

Make sure to include your account number on the check or money order.

Phone

You can also pay your bill over the phone by calling (513) 591-7700. Have your account number and payment information ready.

In-Person Payment

GCWW has several drop box locations where you can deposit your payment. You can find the nearest location to you on their website.

Enrolling in the Customer Portal

Enrolling in the GCWW Customer Portal is easy and straightforward. Here’s how to do it:

1. Go to portal.mygcww.org and click on “Pay My Bill/Login” in the top-right corner.
2. Click on “Enroll Now” under the “LOGIN” button.
3. Enter your GCWW account number or phone number associated with the account.
4. Choose a password and security question.
5. Enter your email address.
6. Click “Save” to complete the enrollment process.

Once you’re enrolled, you can log in to your account and view your bills, make payments, and manage your account settings.

Frequently Asked Questions

Here are some frequently asked questions related to GCWW bill pay:

How do I enroll in the Customer Portal?

To enroll in the Customer Portal, go to portal.mygcww.org and click on “Pay My Bill/Login” in the top-right corner. Then, click on “Enroll Now” under the “LOGIN” button and follow the prompts to complete the enrollment process.

Can I receive my bill electronically?

Yes, you can receive your GCWW bill electronically. To enroll in paperless billing, log in to your online account and click on “My Profile” in the top-right corner. Then, check the box next to “Paperless Bill” to activate electronic billing.

How do I update my contact information?

To update your contact information, log in to your online account and click on “My Profile” in the top-right corner. Make the necessary updates and click “Save” to save your changes.

How do I make a one-time payment?

To make a one-time