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Paying Your City of Pensacola Utility Bill Online

Please enter the Customer #, Account # and select a payment method. On-line payments via debit or credit card are subject to a fee.

Pay Now

https://epay.cityofpensacola.com/PayNow.aspx

Are you looking for a convenient way to pay your City of Pensacola utility bill? Look no further! With the City of Pensacola’s online payment system, you can easily pay your bill from the comfort of your own home.

Before You Begin

Before you start the payment process, make sure you have the following information ready:

  • Customer #
  • Account #
  • Address1
  • Address2
  • Balance
  • Due Date
  • Account Status
  • Online Payment ID

You can find this information on your utility bill or by logging into your account.

Paying Your Bill

To pay your bill online, follow these easy steps:

  1. Go to the City of Pensacola’s online payment system at https://epay.cityofpensacola.com/PayNow.aspx.
  2. Enter your Customer # and Account # in the required fields.
  3. Select a payment method: Visa, Discover, Mastercard, or eCheck.
  4. Click the “Go” button to proceed to the payment page.
  5. Enter your payment information and complete the transaction.
  6. Once the transaction is complete, you will be redirected back to the City of Pensacola’s website.

Tips and Reminders

  • Make sure to note your Online Payment ID for future reference.
  • If you have received a disconnect notice, are scheduled for disconnect today, or have already been disconnected, please call the City of Pensacola’s Customer Service Department at 850-435-1800 to make arrangements or have service reconnected.
  • Online payments via debit or credit card are subject to a fee.
  • If you have any questions or concerns, you can call the City of Pensacola’s Customer Service Department at 850-435-1800 or email them at [email protected].

Login

If you need to access your account information or want to view your bill, you can log in to your account using the City of Pensacola’s login page at https://epay.cityofpensacola.com/Home/tabid/51/ctl/Login/Default.aspx.

Register

If you don’t have an account yet, you can register for one using the City of Pensacola’s registration page at https://epay.cityofpensacola.com/Home/tabid/51/ctl/Register/Default.aspx.

Forgot Username?

If you forgot your username, you can retrieve it using the City of Pensacola’s username retrieval page at https://epay.cityofpensacola.com/Home/tabid/51/ctl/RetrieveUsername/Default.aspx.

Forgot Password?

If you forgot your password, you can reset it using the City of Pensacola’s password reset page at https://epay.cityofpensacola.com/Home/tabid/51/ctl/ResetPassword/Default.aspx.

Contact Information

If you have any questions or concerns, you can contact the City of Pensacola’s Customer Service Department at 850-435-1800 or email them at [email protected].

Privacy Statement

The City of Pensacola takes your privacy seriously. Please review their privacy statement at https://epay.cityofpensacola.com/PayNow.aspx before using their online payment system.

Terms of Use

Please review the City of Pensacola’s terms of use at https://epay.cityofpensacola.com/PayNow.aspx before using

Customer # – Account # Address1 Address2 Balance Due Date Account Status Online Payment ID. Account #. Pensacola Energy. Select the search type. Site; Web.

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FAQ

Where can I pay my city of Pensacola gas bill?

You can make your payment in any of the following ways:
  • Online – using debit or credit card or echeck.
  • By mail – to the address shown on your bill.
  • By phone (IVR): 833-336-0991.
  • In person – City Hall, Customer Service Center, 222 West Main Street – Reus Street entrance and parking.

How do I get utilities in Pensacola?

Establish Utility Service
  1. Florida Power and Light. Website: https://www.fpl.com/northwest/account/service-orders. Phone: 1-800-226-5885.
  2. Pensacola Energy. Website: https://pensacolaenergy.com. Phone: 850-435-1800. …
  3. City of Pensacola. Sanitation Home Page. …
  4. Emerald Coast Utilities Authority. Website: http://www.ecua.fl.gov/

Who owns Pensacola Energy?

Pensacola Energy, the largest municipally-owned natural gas utility in Florida, is owned and operated by the City of Pensacola.

Is Pensacola a city or town?

More than 450 years after our founding, Pensacola is still a flourishing city, with its thriving economy, beautiful landscape, and remarkable past.

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