Paying Your Pensacola Energy Bill Online: A Step-by-Step Guide

As a resident of Pensacola, Florida, paying your energy bill online has never been easier. With Pensacola Energy, you can conveniently pay your bill through their online portal. In this guide, we will walk you through the step-by-step process of paying your energy bill online.

Accessing the Online Payment Portal

To start, visit the Pensacola Energy website at www.pensacolaenergy.com and click on the “Opening Account” tab at the top of the page. From there, select “Pay Online” to access the online payment portal.

Alternatively, you can directly visit the online payment portal at https://epay.cityofpensacola.com/PayNow.aspx.

Entering Your Account Information

Once you are on the online payment portal, you will need to enter your account information. You will need to provide the following:

• Customer #
• Account #

After entering your account information, click the “Go” button to proceed to the payment method selection page.

Selecting Your Payment Method

On the payment method selection page, you will have the option to choose from the following payment methods:

• Visa
• Discover
• Mastercard
• eCheck

Choose your preferred payment method and click the “Go” button to proceed to the payment processing page.

Processing Your Payment

On the payment processing page, you will be redirected to a third-party website to process your payment. Follow the instructions on the page to enter your payment information and complete your transaction.

Note: When you click the “Go” button, you will be redirected to a third-party website in order to process your payment. Where you can click the “Close” or “Cancel” button in the page after you have made the payment or whenever you want to return to this page, and please do not close that window by click the “X” button at the top right corner.

Reviewing Your Payment

After completing your payment, you will be redirected back to the Pensacola Energy website. You will receive a confirmation of your payment, and you can also view your payment history.

Troubleshooting and Contact Information

If you encounter any issues while paying your bill online, you can contact Pensacola Energy’s Customer Service Department at 850-435-1800, Monday through Friday from 8:00 AM to 5:00 PM.

Conclusion

Paying your Pensacola Energy bill online is a quick and convenient way to keep your account up to date. By following the steps outlined in this guide, you can easily pay your bill from the comfort of your own home. Remember to keep your account information and payment method handy, and you’ll be all set to go!

FAQs

1. Is there a fee for paying my Pensacola Energy bill online?
   Yes, there is a fee for paying your bill online via debit or credit card.
2. Can I pay my bill over the phone?
   Yes, you can pay your bill over the phone by calling Pensacola Energy’s Customer Service Department at 850-435-1800.
3. Can I pay my bill in person?
   Yes, you can pay your bill in person at Pensacola Energy’s customer service center located at 1111 W. Garden St., Pensacola, FL 32502.
4. Can I set up automatic payments?
   Yes, you can set up automatic payments through Pensacola Energy’s online portal.
5. Can I view my payment history?
   Yes, you can view your payment history through Pensacola Energy’s online portal.