Durham Water Bill Pay

Paying Durham Water Bills: A Comprehensive Guide

Paying Durham water bills can be a straightforward process, thanks to the City of Durham’s online payment portal. Residents can easily make payments using various methods, including credit cards, debit cards, and e-checks. This guide will walk you through the process of paying your Durham water bill, stormwater fees, and other utility payments.

Paying Water Bills Online

The City of Durham offers an online payment portal for residents to pay their water bills conveniently. To make a payment, follow these steps:

1. Go to the City of Durham’s website: https://www.durhamnc.gov/
2. Click on the “Payments & Utilities” tab on the top menu bar.
3. Select “Make a Payment” from the drop-down menu.
4. Choose “Water Bill” as the payment type.
5. Enter your account number and password to log in to your account.
6. Review your account information and select the payment option you prefer.
7. Enter your payment information and confirm the payment.
8. Print or save your receipt for future reference.

Other Ways to Pay

If you prefer not to pay online, there are other ways to make payments:

1. Pay by Phone: Call (919) 560-1200, option 1, to make a payment over the phone using your credit or debit card.
2. Pay by Mail: Send a check or money order to the City of Durham, PO Box 1062, Durham, NC 27702. Make sure to include your account number and payment stub.
3. Pay in Person: Visit the City of Durham’s Customer Service Center, located at 101 City Hall Plaza, Durham, NC 27701. You can pay with cash, check, or credit card.

Stormwater Fees

In addition to water bills, the City of Durham also charges stormwater fees to residents. These fees are used to maintain and improve the city’s stormwater management system. You can pay stormwater fees online through the City of Durham’s payment portal or by mail.

Other Utility Payments

The City of Durham also offers other utility payment options, including:

1. Electricity: Pay your electricity bill online through Duke Energy or Piedmont Electric.
2. Gas: Pay your gas bill online through Dominion Energy or PSNC.
3. Solid Waste: Pay for solid waste collection services through the City of Durham’s payment portal.
4. Parking: Pay for parking tickets or monthly parking through the City of Durham’s parking website.

Assessments

Assessments are billed for water and sewer, street or roadway improvements, and sidewalks. You can pay assessments online through the Utilities Customer Portal.

Non-Utility City Payments

In addition to utility payments, the City of Durham also accepts payments for other services, including:

1. Cross Connection: Pay for classes, trip charges, illegal connections, and residential opt-in testing program online through the Cross Connection One-Time Payment Portal.
2. Development Services Center (DSC): Pay planning and development-related charges online through the Development Services Payment Portal.
3. Durham Parks & Recreation (DPR): Pay for recreation passes, Play More Cards, or dog park registration on the DPR website.
4. Fire Flow Tests: Pay fire flow charges online through the Fire Flow Payment Portal.
5. Inspections: Pay for inspections permits online through the Land Development Office (LDO).

Conclusion

Paying Durham water bills and other utility payments can be done quickly and easily through the City of Durham’s online payment portal. Residents can also pay by phone, mail, or in person. For any questions or concerns, you can contact the City of Durham’s customer service center for assistance.

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