Pwc Bill Pay

Payment Options | FAYPWC.COM

Managing your utility bills has never been easier with the various payment options offered by Fayetteville Public Works Commission (PWC). As a customer, you can choose from a range of convenient methods to pay your bills, including online account manager, mobile app, phone payment, 24/7 self-service pay station, customer service, western union, and automatic bank draft.

Here’s a breakdown of each payment option:

1. Online Account Manager: PWC provides customers an online account manager system through which they can view and pay their bills quickly and safely. You can also manage your account, check your usage, and request a payment extension. No convenience fees are charged if you use your bank account and routing number to pay. However, a tiered fee structure based on the total transaction amount applies if you use a debit/credit card.
2. Mobile App: PWC offers a mobile app for both Apple and Android devices, allowing you to pay your bills on the go. You can also view your account balance, usage history, and payment history. The mobile app accepts payments using your bank account and routing number, and debit/credit cards with a tiered fee structure based on the transaction total.
3. Phone Payment-Bill2Pay: A 24/7 automated phone system, 1-833-4PAYPWC (1-833-472-9792), is available for customers to make payments over the phone. The payment options are the same as the online account manager, with no convenience fees for using a bank account and routing number and a tiered fee structure for debit/credit cards.
4. 24/7 Self-Service Pay Station: Located at PWC’s Customer Service Center, this pay station accepts cash, check, and credit/debit card payments. Payments are immediately applied to your account, and the pay station does not return change. Any overpayments to an account will be credited.
5. Customer Service: You can also pay your bills through PWC’s customer service department by calling their call center or visiting their customer service center. Cash, check, and money orders are accepted, and payments can also be dropped off at the night depository for payment dropoff. However, payments deposited during normal business hours will only be processed on the following workday.
6. Western Union: PWC customers can use any Western Union location worldwide to make payments seven days a week. Only cash payments are accepted, and you must provide your PWC account number. Minimal fees are applied by WU for accepting and processing the payment, and payments may not post to your account on the same day.
7. Automatic Bank Draft (Autopay): With PWC’s automatic bank draft, your payments are drafted automatically each month on your bill’s due date. You still receive a bill, but it’s marked “do not pay.” There’s no convenience fee for this service, and you can enroll by calling (910) 223-4105.

In addition to these payment options, PWC offers billing options, including eBill, equal payment, payment extensions, late payment notifications, and the option to change your bill due date. With eBill, you can sign up for a free, secure electronic billing service that allows you to view and pay your bill quickly and safely using a link in your monthly email. Equal payment allows you to pay equal monthly payments based on your previous consumption history. Payment extensions may be requested at the customer payment center or by calling (910) 483-1382, and late payment notifications are sent via automated calls to customers if payments are not received prior to the due date. Finally, you can change your bill due date to fit your schedule, but this option is only available once a year.

In conclusion, PWC makes it easy for its customers to manage their utility bills by providing a range of convenient payment options. With online and mobile payment options, 24/7 self-service pay stations, customer service, and automatic bank drafts, you can choose the method that best suits you. Additionally, PWC offers billing options to help you manage your payments better.

Therefore, as a customer, you can enjoy the flexibility and convenience of managing your utility bills using PWC