Paying Utility Bills in Akron, Ohio: A Comprehensive Guide

As a resident of Akron, Ohio, paying utility bills is an essential part of maintaining a comfortable and healthy living environment. The city offers various methods for paying water, sewer, and refuse collection bills, ensuring that residents can choose the option that best suits their needs. In this guide, we will explore the different payment methods available and provide helpful tips for managing your utility bills.

Paying Online

The city of Akron offers an online bill payment system that allows residents to pay their utility bills quickly and conveniently. To make a payment, simply visit the city’s website (www.akronohio.gov/cms/Water/Account/index.html) and follow these steps:

1. Click on the “Pay My Bill” button.
2. Select “Water” as the payment type.
3. Enter your account number and click “Next.”
4. Choose the payment method you prefer (credit/debit card or e-check).
5. Enter your payment information and click “Submit.”
6. Review your payment details and confirm your payment.

Paying by Phone

If you prefer to pay over the phone, you can call the city’s customer service line at (330) 375-2554. Have your account number ready, and follow the prompts to make your payment.

Paying In-Person

Residents can also pay their utility bills in person at the Utilities Business Office, located at 1180 S. Main Street, Suite 110. The office is open Monday through Friday, 8:00 am to 4:00 pm.

Paying by Mail

If you prefer to pay by mail, send your payment to:

Utilities Business Office
PO Box 3674
Akron, OH 44309

Make sure to include your account number and the payment coupon with your payment.

Drop-Off Payments

The city also offers a drop-off payment box located at 1180 S. Main Street. Simply place your payment in an envelope with your account number and deposit it into the box.

Auto-Pay

To avoid late payments and ensure that your bills are paid on time, consider enrolling in the city’s auto-pay program. This program automatically deducts your utility bill payments from your bank account each month. To enroll, visit the city’s website and follow the prompts.

Tips for Managing Your Utility Bills

1. Keep your account information up-to-date: Make sure your name, address, and contact information are current to avoid any delays or penalties.
2. Set up automatic payments: Enroll in the city’s auto-pay program to ensure that your bills are paid on time, every time.
3. Monitor your usage: Keep track of your water usage to avoid any unexpected increases in your bill.
4. Report leaks and issues promptly: If you notice a leak or other issue with your utility services, report it immediately to avoid any additional charges.
5. Take advantage of payment plans: If you’re having trouble paying your bill, consider enrolling in a payment plan to spread out your payments over time.

Conclusion

Paying utility bills in Akron, Ohio, is a straightforward process that can be completed online, by phone, in-person, or by mail. By taking advantage of the city’s auto-pay program and keeping track of your usage, you can avoid any unexpected charges and ensure that your bills are paid on time. If you have any questions or concerns, contact the city’s customer service line at (330) 375-2554.