Paying Your Utility Bill in Kent: A Comprehensive Guide

As a resident of Kent, paying your utility bill is an essential part of maintaining your home or business. The city offers various options for paying your bill, and this guide will walk you through the process. We’ll explore the different payment methods, how to set up automatic payments, and what to do if you’re having trouble paying your bill.

Understanding Your Utility Bill

Before we dive into the payment options, it’s important to understand your utility bill. Your bill includes charges for water, sewer, stormwater, and solid waste services. You may also see charges for other city services, such as cable television and utility taxes.

The city of Kent sends out utility bills on a monthly basis, and payments are due on the 25th of each month. If you haven’t received your bill by the 10th of the month, you can contact the Utility Billing Department at (253) 856-4000 to request a copy or access your account online.

Paying Your Utility Bill

The city of Kent offers several ways to pay your utility bill. You can choose the method that best suits your needs:

Online Payments

The city’s online payment system is secure and easy to use. To pay your bill online, visit www.kentwa.gov/pay-and-apply/utility-services-and-billing and follow these steps:

1. Click on “Pay Your Utility Bill”
2. Enter your account number and last payment amount
3. Choose a payment method: credit/debit card or e-check
4. Enter your payment information
5. Review your payment details and submit your payment

Automatic Bank Draft

You can also set up automatic bank draft to pay your utility bill. This convenient option allows the city to automatically deduct the payment amount from your bank account on the due date. To set up automatic bank draft, complete the Automatic Bank Draft Authorization Form and return it to the Utility Billing Department.

Mail a Check

If you prefer to pay by check, you can mail your payment to the Utility Billing Department at the address listed on your bill. Make sure to include your account number and the payment coupon from your bill.

Pay in Person

You can also pay your utility bill in person at the Kent City Hall, located at 220 4th Ave. S., Kent, WA 98032. The Utility Billing Department is open Monday through Friday, 8:30 a.m. to 5:00 p.m.

Troubleshooting Your Utility Bill

If you’re having trouble paying your utility bill, there are several resources available to help:

Late Payments

If you’re unable to pay your bill on time, you can contact the Utility Billing Department to set up a payment plan. You may also be eligible for assistance programs, such as the Low-Income Home Energy Assistance Program (LIHEAP) or the Water Assistance Program.

Billing Errors

If you believe there’s an error on your utility bill, contact the Utility Billing Department immediately. They’ll investigate the issue and work with you to resolve any discrepancies.

Account Questions

If you have questions about your utility account, such as how to read your meter or understanding your bill, you can contact the Utility Billing Department for assistance.

Conclusion

Paying your utility bill in Kent is a straightforward process with various payment options. Whether you choose to pay online, by automatic bank draft, or in person, the city offers convenient and secure ways to manage your account. If you have any trouble with your utility bill, don’t hesitate to reach out to the Utility Billing Department for assistance.