Aetna Bill Pay: How to Pay Your Medicare Premium

As an Aetna Medicare member, it’s important to keep your premium payments up to date to ensure that you have access to the healthcare services you need. In this article, we’ll guide you through the process of paying your Medicare premium using the Aetna website.

Understanding Your Payment Options

Aetna offers several convenient ways to pay your Medicare premium. You can choose from the following options:

1. Online Payment

You can pay your premium online using your credit/debit card or bank account. Simply log in to your Aetna Medicare account, click on the “Pay Premium” button, and follow the prompts to make a payment.

2. Phone Payment

You can call Aetna’s customer service at 1-855-651-4856 (TTY: 711) to make a payment over the phone. Have your member ID card and payment information ready.

3. Mail Payment

You can mail your payment and invoice in a stamped envelope to the address listed on your invoice. Make sure to include your member ID number on the payment.

4. In-store Payment

You can pay your premium at a CVS® retail store with your invoice. Simply present your invoice and payment method (cash, credit, or debit card) to the store associate.

5. Automatic Bank Draft

You can set up automatic bank draft to have your premium payments deducted directly from your bank account. Log in to your Aetna Medicare account, click on “Pay Premium,” and select “Automatic Bank Draft” to set up this option.

6. Social Security Administration/Railroad Retirement Board Premium Withhold

If you receive Social Security or Railroad Retirement benefits, you can have your premium payments deducted from your benefits. Call the phone number on your Member ID card to set up this option.

Paying Your Premium with Aetna’s Secure Payment System

Aetna handles premium payments through InstaMed, a trusted payment service. Your InstaMed log in may be different from your Caremark.com secure member site log in.

To pay your premium using InstaMed, follow these steps:

1. Log in to your Aetna Medicare account.
2. Click on the “Pay Premium” button.
3. Select “Pay now” and follow the prompts to log in to InstaMed.
4. Enter your payment information and confirm the payment.

You can also log in to your InstaMed account directly to make a payment.

Troubleshooting: What to Do If You Encounter Issues

If you encounter any issues while trying to pay your premium, here are some troubleshooting steps to follow:

1. Check Your Account Status

Make sure your account is up to date and that there are no issues with your payment method. Log in to your Aetna Medicare account to check your account status.

2. Contact Customer Service

Call Aetna’s customer service at 1-855-651-4856 (TTY: 711) for assistance with payment issues. They can help you resolve any issues you may be experiencing.

3. Check Your Payment History

Log in to your Aetna Medicare account to check your payment history. Make sure that your payments have been processed correctly and that there are no discrepancies.

Conclusion

Paying your Medicare premium is easy and convenient with Aetna. With several payment options available, you can choose the method that works best for you. If you encounter any issues,