BPU Bill Pay: A Guide to Understanding Your Bill and Payment Options

As a customer of the Kansas City Board of Public Utilities (BPU), it’s important to understand your billing and payment options. BPU is dedicated to making billing as hassle-free as possible for you, offering a variety of payment options to fit your needs. In this guide, we’ll explore the different ways to pay your BPU bill, how to understand your bill, and additional resources available to you.

Understanding Your Bill

Before we dive into payment options, it’s essential to understand your bill. BPU provides electric and water services to residents and businesses in the Kansas City area. Your bill will include charges for the services you receive, as well as any additional fees or taxes.

Here are the main components of your BPU bill:

• Electric Service: This section includes charges for electricity usage, as well as any additional fees or taxes.
• Water Service: This section includes charges for water usage, as well as any additional fees or taxes.
• Billing Information: This section includes your account number, billing date, and payment due date.
• Payment Options: This section includes information on how to pay your bill, including payment options and account information.

Bill Pay Options

BPU offers several payment options to fit your needs. Choose the option that works best for you:

1. Online Payment

You can pay your bill online using your credit or debit card. Simply log in to your BPU account, select the “Pay Bill” option, and follow the prompts to complete your payment.

2. Automatic Bank Draft

With automatic bank draft, your bill will be automatically deducted from your bank account each month. To set up automatic bank draft, log in to your BPU account, select “Pay Bill,” and follow the prompts to complete the setup process.

3. Pay by Phone

You can also pay your bill over the phone using your credit or debit card. Simply call (913) 573-9522 or (800) 551-4505, follow the prompts, and have your account number and payment information ready.

4. Mail a Payment

If you prefer to pay by mail, simply send your payment to the address listed on your bill. Be sure to include your account number and payment information, and allow sufficient time for the payment to reach BPU before the due date.

5. In-Person Payment

You can also make a payment in person at the BPU office located at 540 Minnesota Avenue, Kansas City, KS 66101-2930.

FlexPay

BPU’s FlexPay program allows you to pay your bill in installments. With FlexPay, you can choose to pay a portion of your bill each month, rather than the full amount. This program is ideal for customers who may struggle to pay their bill in full each month.

Paperless Billing

BPU offers paperless billing, which allows you to receive your bill electronically rather than by mail. With paperless billing, you’ll receive an email notification when your bill is ready to be paid. You can then log in to your BPU account to view and pay your bill.

Utility Assistance

BPU offers utility assistance programs for customers who may be struggling to pay their bills. If you’re having trouble paying your bill, contact BPU to discuss your options.

New Service/Transfer Service

If you’re moving to a new location or need to transfer your service, BPU makes it easy. Simply log in to your BPU account, select “New Service/Transfer Service,” and follow the prompts to complete the process.

Outage Map

If you’re experiencing an outage, you can use BPU’s outage map to see if your address is affected. Simply visit the BPU website, click on “Outage Map,” and enter your address to see if