BWL’s Customer Self-Service (CSS) Portal is the quickest and easiest way to pay your utility bill. When you register for the CSS Portal, you’ll be able to:.
Pay Bill
https://www.lbwl.com/customers/pay-bill
As a customer of the Lansing Board of Water and Light (BWL), you have several options to pay your utility bill online. In this guide, we will explore the different ways to make a one-time payment online, and answer some frequently asked questions about the process.
Paying Your Bill Online
The quickest and easiest way to pay your BWL bill is through the Customer Self-Service (CSS) Portal. When you register for the CSS Portal, you’ll be able to:
- Pay your bill online using AutoPay, Venmo, Amazon Pay, PayPal, and PayPal Credit.
- View your current balance, billing statements, and statement history.
- See your due date.
To login to the CSS Portal, please visit www.lbwl.com/customers/pay-bill.
Paying by Mail
You may also make payments by mail with no fees. Please use the self-addressed envelope provided with your statement and enclose your bill with your payment. The BWL accepts check or money order.
Send your payment to:
Lansing Board of Water & Light
P.O. Box 30824
Lansing, MI 48909-8311
Please note that payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date.
Paying by Phone
You can also pay your utility bill over the phone with your checking or savings account, or with your credit or debit card.
To pay by phone, please call (517) 702-6006 to use the BWL’s automated system. This service is available 24 hours a day, seven days a week.
You will need:
- 8-digit BWL account number(s) and billing zip code
- Account number and transit routing number for checking or savings account payments
- OR Credit or debit card account number, expiration date, and 3-digit verification code
Frequently Asked Questions
- Do I need to register for the CSS Portal to pay my bill online?
Yes, you will need to register for the CSS Portal to pay your bill online. - What forms of payment are accepted online?
The BWL accepts AutoPay, Venmo, Amazon Pay, PayPal, and PayPal Credit. - Can I view my bill online?
Yes, you can view your current balance, billing statements, and statement history online through the CSS Portal. - Can I make a one-time payment online?
Yes, you can make a one-time payment online using the BWL’s CSS Portal. - Is there a fee for paying by mail?
No, there is no fee for paying by mail. - How long does it take for payments to process?
Payments received in the mail will be processed within 24 hours of receipt. Please allow time for postal delivery to make payment by your due date. - Can I pay my bill over the phone?
Yes, you can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card. - Is there a fee for paying by phone?
No, there is no fee for paying by phone. - How do I sign up for AutoPay?
You can sign up for AutoPay through the CSS Portal. - Can I use a debit card to make a payment?
Yes, you can use a debit card to make a payment online or over the phone.
Conclusion
Paying your BWL bill online is quick and easy, and can be done through the CSS Portal, by mail, or over the phone. If you have any questions or concerns, please visit the BWL’s website at [www.lbwl.com
You can make a one-time payment by clicking “Quickpay without logging in” on the eServices sign in page. When paying your bill, you’re able to select the amount