Paying Your Charlotte Water Bill: A Comprehensive Guide

As a resident of Charlotte, North Carolina, paying your water bill is a crucial part of maintaining your home’s water services. The City of Charlotte’s Charlotte Water department provides convenient options for paying your water bill, and this guide will walk you through the various methods available. We’ll also cover the fees associated with each payment method and the benefits of setting up recurring payments.

Online Payments

The easiest and most convenient way to pay your Charlotte Water bill is through their online payment portal. You can access the portal by visiting the Charlotte Water website (www.charlottenc.gov/water/Pay-your-Bill) and clicking on the “Pay Your Bill” button.

To make a payment, you’ll need to have your account number and the amount due on your bill. You can also set up recurring payments, which allows you to automatically pay your water bill each month without having to log in to the portal. This option is free of convenience fees, and you can choose to pay using a bank account, ATM, debit card, Mastercard, Visa, Discover, or Diners card.

One-time Payments

If you prefer not to set up recurring payments, you can make a one-time payment using the same online payment portal. Convenience fees apply for one-time payments, and the fee amount depends on the payment method you choose.

For payments up to $999.99 within 26 days, a $1.10 fee is charged by KUBRA EZ-PAY. If you’re paying more than $999.99 within 26 days, a $55 convenience fee will be charged by KUBRA EZ-PAY.

In-Person Payments

If you prefer to pay your water bill in person, you can do so at the Charlotte Water office located at 4201 Beatties Ford Road, Charlotte, NC 28216. The office is open Monday through Friday from 8:00 AM to 5:00 PM.

You can pay using cash, check, money order, or credit/debit card. Please note that a convenience fee may apply for credit/debit card payments.

Other Payment Methods

Charlotte Water also accepts payments through various other methods, including:

• Automatic Bank Draft: You can set up automatic bank draft to pay your water bill each month. To do so, you’ll need to complete the Automatic Bank Draft Application form and return it to Charlotte Water.
• Mail: You can mail your payment to Charlotte Water using the address listed on your bill. Please ensure to include your account number and payment coupon with your payment.
• Phone: You can call the Charlotte Water customer service line at 704-336-7640 to make a payment over the phone using a credit/debit card. Convenience fees apply for phone payments.

Conclusion

Paying your Charlotte Water bill is a straightforward process, and there are various payment methods available to suit your needs. If you have any questions or concerns about your water bill, you can contact Charlotte Water’s customer service line at 704-336-7640.

Remember, setting up recurring payments is the most convenient and cost-effective way to ensure your water bill is paid on time, every time.