City of Joplin Bill Pay – A Comprehensive Guide

Introduction

The City of Joplin offers an online payment system for its residents to pay their utility bills, wastewater and trash utility billing, and other fees. In this guide, we will explore how to navigate the City of Joplin’s online payment system, how to make a one-time payment, and answer frequently asked questions related to the process.

Online Payment System

The City of Joplin’s online payment system is powered by Click2Gov Utility Billing. The system is user-friendly, secure, and convenient, allowing residents to pay their bills from the comfort of their own homes.

To access the online payment system, residents can visit the City of Joplin’s official website (www.joplinmo.org/payments) and click on the “Online Payments” tab.

Alternatively, residents can directly access the Click2Gov Utility Billing system by visiting jopl-egov.aspgov.com/Click2GovCX/index.html.

One-Time Payment

To make a one-time payment, residents can follow these simple steps:

1. Visit the City of Joplin’s online payment system.
2. Click on the “One Time Payment” tab.
3. Enter the account number located on your utility bill.
4. Select the payment method: Visa, MasterCard, American Express, or Discover debit or credit card.
5. Enter the payment amount.
6. Confirm the payment details.
7. Complete the payment.

Frequently Asked Questions

1. What forms of payment are accepted?
   The City of Joplin accepts Visa, MasterCard, American Express, and Discover debit and credit cards for online payments.
2. Can I pay my bill in person?
   Yes, residents can pay their bills in person at the City of Joplin’s Utility Billing office, located at 417.627.2955.
3. Can I pay my bill over the phone?
   No, the City of Joplin does not accept phone payments for utility bills.
4. Is there a fee for using the online payment system?
   No, the City of Joplin does not charge a fee for using the online payment system.
5. How long does it take for the payment to process?
   Payments made before 2 pm Central Time are processed the same business day. Payments made after 2 pm Central Time are processed the next business day.
6. Can I view my account history online?
   Yes, residents can view their account history online by logging into their account on the City of Joplin’s online payment system.
7. Can I set up automatic payments?
   No, the City of Joplin does not currently offer automatic payment options.
8. Can I pay with a check or money order?
   No, the City of Joplin only accepts payments made by Visa, MasterCard, American Express, and Discover debit or credit cards.
9. Can I use a payment kiosk?
   No, the City of Joplin does not currently offer payment kiosks for utility bill payments.
10. Can I pay my bill by mail?
    Yes, residents can pay their bills by mail by sending a check or money order to the City of Joplin’s Utility Billing office.

Conclusion

The City of Joplin’s online payment system is a convenient and secure way for residents to pay their utility bills and other fees. By following the simple steps outlined in this guide, residents can make one-time payments, view their account history, and access their bills online. If you have any further questions or concerns, please contact the City of Joplin’s Utility Billing office at 417.627.2955.