Pay Your City Utility Bill | City of Norman, OK

The City of Norman, OK, provides an easy-to-use self-service portal for paying city utility bills online. This portal allows residents and visitors to make payments or manage their accounts with ease. In this article, we will guide you through the process of paying your city utility bill online and provide you with information on what to do if your utility service has been disconnected for non-payment.

Paying Your City Utility Bill Online

To pay your city utility bill online, follow these simple steps:

1. Click on the Online Payments button on the City of Norman, OK, website. This will take you to the self-service portal.
2. Select the type of payment you want to make. You can choose from utility bills, citations, and other payments.
3. Enter your account information. You will need to enter your account number and last payment amount to verify your account.
4. Make a payment. Choose the payment method you prefer, and enter your payment information.
5. Confirm your payment. Once your payment is processed, you will receive a confirmation number.

Registering for Online Payments

If you have not registered for online payments before, you will need to do so before you can make a payment. Here’s how to register:

1. Click on the Register button on the self-service portal.
2. Enter your account information. You will need to enter your account number and last payment amount to verify your account.
3. Create a username and password. Choose a username and password that you can remember easily.
4. Fill out your personal information. You will need to provide your name, email address, and phone number.
5. Link your bank account. If you want to make payments directly from your bank account, you will need to link your bank account to your online payments account.

Troubleshooting Online Payments

If you encounter any issues while making an online payment, here are some troubleshooting tips:

1. Check your internet connection. Make sure you have a stable internet connection before attempting to make a payment.
2. Clear your browser cache. Clearing your browser cache can help resolve any issues you may encounter with the payment portal.
3. Try a different browser. If you’re experiencing issues with one browser, try using a different browser to make your payment.
4. Call customer service. If you’re still having issues, call customer service at (405) 217-7739 for assistance.

What to Do if Your Utility Service Has Been Disconnected

If your utility service has been disconnected for non-payment, here’s what you need to do:

1. Pay your outstanding balance. You will need to pay your outstanding balance in full before your utility service can be restored.
2. Call customer service. Once you’ve made your payment, call customer service at (405) 217-7739 to request that your utility service be restored.
3. Wait for service to be restored. Your utility service will be restored once your payment has been processed and verified.

Conclusion

Paying your city utility bill online is easy and convenient. If you encounter any issues, there are troubleshooting tips available to help you resolve them. If your utility service has been disconnected, you can restore it by paying your outstanding balance and contacting customer service.