Make a Utility Payment | City of Raleigh

The City of Raleigh offers convenient methods for making your utility payment. You can pay using Amazon Pay, Visa, Mastercard, American Express, Discover, E-check, Venmo, PayPal, PayPal credit, bank draft, money order, check or cash.

How to Pay Your Water, Garbage, and Recycling Bills

1. Online Payment: You can pay online using the City of Raleigh’s online system. Simply register and log in or use the one-time payment option.
2. AutoPay – Recurring Bank Drafts: Ensure your payments are received on time every month by enrolling in Automatic Payments via the online system.
3. AutoPay – by Credit Card: Payments will automatically be charged to your credit card. Enroll in automatic credit card payments via the online system.
4. Pay by Phone: Call 888-905-3169 to make a payment using the automated phone system.
5. Pay by Mail: Mail check or money order with the utility bill stub to: City of Raleigh, PO Box 71081, Charlotte, NC 28272-1081.
6. Pay in Person: To make a payment in person using cash, check, money order, Visa, MasterCard, American Express, or Discover, visit one of the City’s official utility payment locations.

It Matters Where You Pay

The City of Raleigh’s Official Utility Payment Locations are conveniently located at the town halls of Garner, Knightdale, Rolesville, Wake Forest, Wendell, Zebulon, and at the Raleigh Municipal Building Complex. A payment made at any of these official locations will be applied promptly to your utility account the same day.

It Matters How You Pay

Online bill payment is a service through most financial institutions that allows customers to pay bills without having to write checks and mail them. Note: The way your financial institution processes your online bill payment can vary greatly depending on the payment services they provide.

About Returned Payments

When a payment is returned, it is no longer applied to the customer’s account and a returned payment fee will be charged and included with the next bill. If multiple check payments have been returned on a City of Raleigh utility account, the customer may be required to make future payments by a secured method such as credit card, certified check, money order, or cash.

Water Usage Calculator

You can use the Water Usage Calculator to calculate your water usage.

Related Pages

• Utility Customer Assistance Program
• Raleigh Water
• Solid Waste Services
• Learn About the Stormwater Utility Fee
• Log in to My Account

Sign In – Customer Care and Billing Web Self Service

You can sign in to your account using your username and password or make a one-time payment without registering.

Having Trouble?

If you’re having trouble, you can check the frequently asked questions or email customer care and billing.

Browser Performance Disclaimer

The website is best viewed using the current browser version of Firefox, Chrome, Opera, Safari, IE 11 or Edge. If using an out-of-date browser, the site experience may be impacted.