City of Stockton Bill Pay: A Guide to Online Payment Options

Introduction

The City of Stockton, California offers its residents a convenient and secure way to pay their utility bills online through the Click2Gov Utility Billing system. In this guide, we will walk you through the process of creating an account, signing up for e-billing, and making a one-time payment. We will also provide you with helpful tips and information on how to navigate the system.

Creating an Account

To start, you will need to create an account on the Click2Gov Utility Billing system. To do this, follow these steps:

1. Visit the Click2Gov Utility Billing website at https://egov.stocktonca.gov/Click2GovCX/index.html.
2. Click on the “New User” link on the left side of the page.
3. Enter your account number, which can be found on your utility bill, and click “Next.”
4. Fill out the required information, including your name, email address, and password.
5. Click “Submit” to create your account.

Signing Up for E-Billing

Once you have created an account, you can sign up for e-billing to receive electronic notifications when your bill is due. To do this, follow these steps:

1. Log in to your account on the Click2Gov Utility Billing system.
2. Click on the “Account Information” tab on the left side of the page.
3. Scroll down to the “E-Billing” section and click on the “Manage E-Billing” button.
4. Enter your email address and click “Submit.”
5. You will receive a confirmation email to finalize your sign-up. Add [email protected] to your trusted email list.

Making a One-Time Payment

To make a one-time payment, follow these steps:

1. Log in to your account on the Click2Gov Utility Billing system.
2. Click on the “One Time Payment” tab on the left side of the page.
3. Enter your account number and click “Next.”
4. Select your payment method (Visa, MasterCard, or debit card) and enter your payment information.
5. Review your payment details and click “Submit” to complete your payment.

Tips and Information

• Make sure to have your account number and payment information ready before starting the payment process.
• If you encounter any issues during the payment process, you can contact the City of Stockton’s Customer Service Center at (209) 937-8200 for assistance.
• The Click2Gov Utility Billing system is unavailable during maintenance hours, which are Monday (4:00-6:00 a.m.) and Tuesday through Saturday (1:00-6:00 a.m.).
• You can also use the Click2Gov system to view your payment history and pending payments, as well as to update your account information.

Conclusion

In conclusion, the City of Stockton’s Click2Gov Utility Billing system offers a convenient and secure way to pay your utility bills online. By following the steps outlined in this guide, you can create an account, sign up for e-billing, and make a one-time payment. If you have any questions or concerns, you can contact the City of Stockton’s Customer Service Center for assistance.