City of Tulsa Bill Pay: A Comprehensive Guide

The City of Tulsa offers various options for residents to pay their utility bills. In this guide, we will discuss the different methods available for paying utility bills and provide step-by-step instructions on how to use each payment option. We will also provide information on how to set up payment arrangements and apply for financial assistance programs.

Paying Online

The City of Tulsa offers an online payment portal for utility bills. To pay your bill online, you will need your customer ID, account number, and name as it appears on your bill. You can view your bills dating back to May 1, 2021, under the “Manage Bills” tab, and the “Account Summary” will show you your water meter readings and consumption history. You can also enroll in autopayments and make changes to the bank account being used for auto-payments. There is no fee for paying online.

To pay your utility bill online, follow these steps:

1. Go to the City of Tulsa’s website (www.cityoftulsa.org/utilitypymt) and click on “Pay Your Bill” under the “Utilities” section.
2. Log in to your account using your customer ID and account number.
3. Select the bill you want to pay and click on “Pay Now.”
4. Choose your payment method (credit/debit card or bank account) and enter your payment information.
5. Review your payment details and click “Submit.”
6. You will receive a confirmation number once your payment has been processed.

In Person Payments

You can also pay your utility bill in person at the City Hall cashier windows located inside the 2nd Street entrance of City Hall. Windows are open from 8 a.m. to 5 p.m. Payment can be made with cash, check, or money order. A night depository is located on the plaza just west of the entrance to City Hall, 175 E. 2nd Street. Do not place cash in the night depository.

By Phone

Phone payments can be accepted through the City of Tulsa’s IVR system when you call (918) 596-9511.

Bill Pay Assistance

Customers with past-due balances should either pay them, setup a payment arrangement (instructions below), or expect additional late fees and/or water shutoffs to occur. Those needing utility assistance can:

1. Contact Customer Care by dialing 311 or (918) 596-2100 (if located outside City limits) to setup a payment arrangement to spread the existing balance across three equal monthly installments.
2. Call 211 for financial assistance.
3. Setup financial counseling at no cost through the Tulsa Financial Empowerment Center by calling (918) 802-7279.

Apply for the Low-Income Housing Water Assistance Program (LIHWAP), which is a one-time program that was created and funded under the Consolidated Appropriations Act and American Rescue Plan Act (ARPA). It provides funds to assist low-income households with water and sewer costs. LIHWAP funds will only cover water and sewer-related costs. City of Tulsa Utilities customers will still be responsible for the remaining portion of their bill which includes the entire EMSA, Refuse, and other fees not associated with water and sewer specifically. Open enrollment is available online at: www.okdhslive.org.

Conclusion

In conclusion, the City of Tulsa offers various options for residents to pay their utility bills. You can pay your bill online, in person, or by phone. If you need assistance with