Cleveland Water Bill Pay – A Comprehensive Guide

Introduction

Cleveland Water is a division of the City of Cleveland that provides water services to residents and businesses. As a customer, you have the option to pay your water bill online, by phone, or in person. In this guide, we will discuss the various ways to pay your Cleveland water bill and provide you with all the necessary information to make an informed decision.

Online Payment Option

The easiest and most convenient way to pay your Cleveland water bill is through the online portal. You can access the portal by visiting https://my.clevelandwater.com/. Once you are logged in, you can view your bill, make a payment, and manage your account.

To make a payment online, follow these steps:

1. Log in to your account using your username and password.
2. Click on the “View Bill” button to view your current bill.
3. Click on the “Make a Payment” button.
4. Select your preferred payment method (credit/debit card or bank account).
5. Enter your payment information and confirm the payment.
6. You will receive a confirmation email once the payment is processed.

Phone Payment Option

If you prefer to pay your bill over the phone, you can call the Cleveland Water customer service number at 216-664-3130. Follow the prompts to make a payment using your credit/debit card or bank account.

In-Person Payment Option

You can also pay your Cleveland water bill in person at the Cleveland Water main office located at 1201 Lakeside Avenue, Cleveland, OH 44114. The office is open Monday through Friday from 8:00 am to 5:00 pm.

Payment Methods

Cleveland Water accepts various payment methods, including credit/debit cards (Visa, Mastercard, Discover, and American Express) and bank accounts. You can also make a payment using an E-check, which is an electronic check that is deducted directly from your bank account.

One-Time Payment vs. Recurring Payments

Cleveland Water offers both one-time and recurring payments. A one-time payment is ideal for customers who prefer to pay their bill manually each month. Recurring payments, on the other hand, allow you to set up automatic payments for your water bill. This option ensures that your bill is paid on time, even if you forget.

Enrolling in Paperless Billing

To reduce paper waste and protect the environment, Cleveland Water offers paperless billing. By enrolling in paperless billing, you will receive an email notification when your bill is due, and you can view and pay your bill online. To enroll, log in to your account and click on the “Paperless Billing” option.

Forgot Username or Password?

If you forget your username or password, you can reset it online. Click on the “Forgot Username” or “Forgot Password” button and follow the prompts to reset your login credentials.

Security Advisory

Cleveland Water takes the security and privacy of its customers’ information seriously. The portal uses encryption technology to protect your personal and payment information. However, it is essential to keep your password secure and change it regularly to avoid unauthorized access to your account.

Frequently Asked Questions

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