You may pay your bill Online by going to the City of Dallas ePay site. Once you enroll in this service you can pay your bill online each month. Payments
How to Pay Water Bill
https://dallascityhall.com/departments/waterutilities/pages/how_to_pay.aspx
Paying your water bill in Dallas, Texas, can be done in various ways, and this guide will walk you through the different methods. Whether you prefer to pay online, by mail, by phone, or in person, we’ve got you covered. We’ll also discuss payment plans and assistance available for those who need it. Let’s dive in!
Online Payment
The City of Dallas offers an online payment system called ePay, which allows you to pay your water bill conveniently. To get started, visit the City of Dallas ePay site (https://epay.dallascityhall.com/). Once you’ve enrolled in the service, you can pay your bill online each month. Payments will be posted to your account within 2 business days. You’ll need to provide an email address to receive an e-mail notification each month when your bill has been posted. You’ll also be able to view your bills online for 13 months. The best part? This service is free of charge!
AutoPay
Another convenient option is AutoPay, which allows for an automatic debit from your checking, savings, or credit card account. Simply sign up for AutoPay online at the City of Dallas ePay site, and the charges will be debited from your account and credited to your water bill account each month on the due date. There’s no charge for this service, and you’ll find answers to most frequently asked questions in the FAQ section of the sign-in page.
If you prefer to pay by mail, enclose the bottom portion of your statement with your payment in the return envelope provided. Do not mail cash. Use a check or money order when paying by mail. The remittance address is City of Dallas, P.O. Box 075277, Dallas, TX 75277-1000.
Phone
You can also pay your bill by phone using the City of Dallas’ automated telephone system at (214) 651-1441. This option is available 24/7.
Authorized Pay Stations
Current bills can be paid at any authorized pay station. Call (214) 651-1441 for a list of the pay stations nearest you.
Night Deposit Box
A night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard.
Past Due Bills
If your bill is not paid before the next billing date, the past due amount will appear on the next bill. If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it’s too late to mail your payment. Please pay using an alternate method (see above). Contact customer service for payment verification and cancellation of disconnection.
Payment Plan Assistance Available
The City of Dallas understands that financial emergencies can arise unexpectedly. Staff is available to assist DWU customers with setting up a payment plan that fits their budget. If you need to discuss a payment plan, you can reach the City of Dallas by email at [email protected] (replies within 1 business day), by phone at (214) 651-1441 (Monday – Friday, 8 a.m.- 5 p.m.), or in person at City Hall, 1500 Marilla Street, 2DS (Monday – Friday, 8 a.m. – 5 p.m.). You can also submit a request online through Dallas 3-1-1 Service Request for Payment Plan.
Additional Assistance
Sign up for ePay or Paperless Billing to view and pay your utility services bill online. Bills may also be paid at any Pay Station · Accessibility | Privacy
FAQ
Can you pay Dallas water bill online?
How do I pay my water bill in Dallas?
What is the phone number for the city of Dallas water bill?
What is the watering schedule for 2023 in Dallas?
Irrigation of landscaped areas with hose-end sprinklers or automatic irrigation systems is strictly prohibited between the hours of 10 a.m. and 6 p.m. from April 1st – October 31st.