Paying Your DEMCO Bill Online: A Comprehensive Guide

As a DEMCO member, paying your energy bill online is now easier than ever. With the various payment options available, you can choose the method that best suits your needs. In this guide, we will take you through the process of paying your DEMCO bill online and provide you with information on the different payment methods available.

Paying Your Bill Online

To pay your DEMCO bill online, follow these simple steps:

1. Go to the DEMCO website at www.demco.org.
2. Click on the “Payment Options” tab at the top of the page.
3. Select “Pay Online” from the drop-down menu.
4. Log in to your account using your account number and password.
5. Choose the payment method you prefer: bank draft, credit/debit card, or e-check.
6. Enter the payment amount and confirm the payment.
7. You will receive a confirmation email once the payment has been processed.

Benefits of Paying Your Bill Online

Paying your DEMCO bill online has several benefits, including:

1. Convenience: You can pay your bill from the comfort of your own home, 24/7.
2. Time-saving: Paying your bill online takes only a few minutes, and you don’t have to worry about mailing a check or driving to a payment location.
3. Security: Paying online is secure, and your personal and financial information is protected.
4. Eco-friendly: By paying online, you reduce the need for paper statements and checks, which helps the environment.
5. Easy to manage: You can view your payment history and set up recurring payments to ensure your bill is paid on time.

Other Payment Options

In addition to paying online, DEMCO offers several other payment options:

1. Pay by Phone: You can pay your bill over the phone by calling 1-844-MY-DEMCO (1-844-693-3626).
2. Payment Locations: You can pay your bill in person at any of DEMCO’s payment locations.
3. Bank Draft: You can set up automatic bank draft to pay your bill each month.
4. Mobile App: You can pay your bill using DEMCO’s mobile app, available for both iOS and Android devices.

Understanding Your Bill

Before paying your bill, it’s essential to understand what’s included in your bill. DEMCO’s billing system is designed to be easy to understand, with clear explanations of the charges and credits on your bill.

1. Metered Charges: These are the charges for the electricity you use, calculated based on the number of kilowatt-hours (kWh) you consume.
2. Customer Charge: This is a fixed monthly charge that covers the cost of maintaining and reading your meter, as well as other services.
3. Distribution Charge: This charge covers the cost of delivering electricity from the power plant to your home or business.
4. Transmission Charge: This charge covers the cost of transmitting electricity over long distances.
5. Energy Efficiency Charge: This charge funds programs that help members save energy and money.
6. Taxes: DEMCO collects taxes on behalf of the state and local government.
7. Late Payment Fee: A late payment fee is applied to accounts that are not paid by the due date.

Levelized Billing

DEMCO offers levelized billing, which helps you avoid high bills that can occur due to seasonal high usage. With levelized billing, your bill is calculated based on your 12-month usage average, always rolling forward and adjusting based on your month-to-month usage. This billing program is designed to help you budget your energy costs more effectively.

Frequently Asked Questions

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