Paying Your DWSD Bill Online: A Step-by-Step Guide

Introduction

As a resident of Detroit, you have the convenience of paying your water and sewage bill online through the City of Detroit Water & Sewerage Department’s (DWSD) Customer Self-Service Portal. In this guide, we will walk you through the process of paying your bill using the online portal, highlighting the security measures in place to protect your personal information.

Getting Started

Before you begin, make sure you have your DWSD account number and the amount you want to pay. You can find your account number on your bill statement or by logging into your account.

To access the portal, visit https://csportal.detroitmi.gov/guest_payments/new.

Once you’re on the portal, click on the “Add Account” button to begin the payment process.

Step 1: Add Account

On this page, you’ll need to enter your DWSD account number and the amount you want to pay. Fill in the required fields, and click “Next” to proceed.

Step 2: Select Payment Method

On this page, you can choose how you want to pay your bill. You can select to pay by credit card, debit card, or e-check. Choose your preferred payment method, and click “Next” to proceed.

Step 3: Enter Payment Information

On this page, you’ll need to enter your payment information. If you selected credit or debit card, you’ll need to enter your card number, expiration date, and security code. If you selected e-check, you’ll need to enter your bank account information. Fill in the required fields, and click “Next” to proceed.

Step 4: Review and Submit

On this page, you’ll see a summary of your payment information. Review everything carefully to ensure everything is correct. If everything looks good, click “Submit” to complete your payment.

Step 5: Confirmation

Once your payment has been processed, you’ll see a confirmation page with your payment details. You’ll also receive an email receipt with your payment information.

Security Measures

The DWSD Customer Self-Service Portal takes the security and privacy of your personal information seriously. Here are some of the measures they have in place to protect you:

• Secure connections: All bill payments are transmitted over a secure connection to protect your personal information.
• Encryption: Your credit card and banking information, as well as your passwords, are stored in a secure location and encrypted to protect against unauthorized access.
• Compliance with state and federal laws: The portal complies with various state and federal laws, including HIPAA, Michigan Internet Privacy Protection Act, and Social Security Number Privacy Act, to ensure the protection of your personal information.
• Two-factor authentication: The portal offers two-factor authentication to add an extra layer of security to your account.

Troubleshooting

If you encounter any issues while paying your bill online, here are some troubleshooting tips:

• Check your internet connection: Make sure your internet connection is stable and working properly.
• Clear your browser cache: Clearing your browser cache can help resolve any issues you may encounter on the portal.
• Try a different browser: If you’re experiencing issues with one browser, try using a different browser to see if that resolves the problem.
• Contact support: If you’re still having trouble, you can contact the DWSD Customer Service Department at (313) 267-8000 for assistance.

Conclusion

Paying your DWSD bill online is a convenient and secure way to keep your account up to date. By following the steps outlined in this guide,