Billing & Payment Options – Jones-Onslow Electric Membership Corporation

As a member of Jones-Onslow Electric Membership Corporation (JOEMC), you have various options for paying your electric bill. You can choose the method that works best for you, whether online, by mail, or in person. This document will guide you through the different payment options available and answer any questions you may have.

Understanding Your Bill

Before we dive into the payment options, it’s essential to understand your bill. Your JOEMC bill includes the following information:

• Account Information: This section includes your account number, service address, and contact information.
• Electric Usage: This section shows your current electric usage, the previous month’s usage, and the total amount of electricity used.
• Charges: This section breaks down the charges for your electricity usage, including the amount due, the due date, and any late fees or penalties.
• Payment Stub: This section includes a payment stub that you can use to make your payment.

Facilities Charges

As a member of JOEMC, you make an investment in your co-op every time you pay your bill. This collective investment in the co-op benefits you and the community immediately and over time. The “Facilities Charge” line item on your electric bill is a monthly investment that helps your co-op cover the expenses of maintaining the overall electric system. This includes combating cybersecurity threats, maintaining poles, wires, substations, and co-op equipment. Regardless of how much electricity a particular family uses, the cost of delivering power to that house, apartment, or modular home is the same. As a not-for-profit electric cooperative, JOEMC believes that the operational costs should be spread fairly and equitably across all members, regardless of the level of electricity use.

Billing Options

JOEMC offers several billing options to fit your needs:

Monthly Billing

With monthly billing, you will receive a detailed electric bill each month showing your meter readings, electric usage, and charges. You can pay by mail, in person, or online.

FlexPay

FlexPay allows you to pay for electricity on your schedule. You can choose to pay daily, weekly, or monthly. This plan gives you greater control and flexibility in managing your electricity usage and payments.

Paperless Billing

Paperless billing allows you to receive your monthly electric bill notification via email. You can view your bill online and make payments without having to physically receive a paper bill.

Budget Billing

Budget billing guarantees that you pay the same predetermined amount each month. With this plan, you can avoid unexpected changes in your electric bill.

Group Billing

Group billing enables electric bills for members with multiple meters that are read on the same day each month to be sent to one mailing address. You can view all of the individual electric statements online, and a summary statement will accompany the individual statements.

Payment Options

JOEMC offers several payment options to fit your needs:

Online Bill Pay

With our online bill payment service, you can save time, gas, and stamps by visiting our website to pay your electric bill. You can use an e-check, Visa, MasterCard, American Express, or Discover Card to make your payment. You can also view your current balance on your electric account and review electric use for the past 12 months.

Register for Online Bill Pay

You can register for online bill pay on our website. Once you have registered, you can log in and make payments, view your balance, and review your electric usage.

Mobile App

JOEMC offers a mobile app that allows you to pay your bill, view your balance, report an outage, track your usage, schedule alerts and rem