Paying Your Water Bill in Longview, TX: A Comprehensive Guide

Introduction

As a resident of Longview, TX, paying your water bill is now easier than ever before. The City of Longview offers two easy ways to pay your water bill online with Quick Pay Now (QPN) and e-Care account access. In this guide, we will walk you through the process of paying your water bill online, provide information on customer account protection, and answer frequently asked questions.

Quick Pay Now (QPN)

Quick Pay Now (QPN) is a payment option that allows you to pay your utility bill in a faster and more convenient way. With QPN, you can pay your bill with just your account number and the numeric portion of your service address. You will not need to log in to your account, and there is no extra charge for this payment method.

To pay your water bill using QPN, follow these easy steps:

1. Go to the City of Longview’s website at www.longviewtexas.gov/2957/Quick-Pay-Now.
2. Enter the first eight digits of your utility account number, separated by a dash.
3. Enter the 2 digits following the dash.
4. Enter the numeric portion of your service address.
5. Choose your payment method: credit or debit card (Discover, Mastercard, or Visa) or electronic check.
6. Follow the prompts to complete your payment.

e-Care Account Access

e-Care account access is another way to pay your water bill online. With e-Care, you can view your account information, pay your bill, and set up automatic bank drafts. To access your e-Care account, follow these steps:

1. Go to the City of Longview’s website at www.longviewtexas.gov/2542/Online-Payments.
2. Click on “e-Care Account Registration Info – First Time Users” to create an account.
3. Follow the prompts to register for an e-Care account.
4. Once you have registered, you can log in to your account and pay your water bill.

Customer Account Protection

The City of Longview Water Utilities Department complies with the Federal Trade Commission (FTC) Red Flag Rule legislation regarding the security of its water accounts and the protection of its customers’ personal information against potential theft or fraud. As a result, you may be required to show your personal identifying information or other vital supportive documents while opening an account, transferring water service, accessing account information via phone, or closing your water account.

Frequently Asked Questions

1. Can I pay my water bill online?
   Yes, you can pay your water bill online using Quick Pay Now (QPN) or e-Care account access.
2. Is there an extra charge for paying my water bill online?
   No, there is no extra charge for paying your water bill online.
3. Can I use a credit or debit card to pay my water bill?
   Yes, you can use a credit or debit card (Discover, Mastercard, or Visa) to pay your water bill online.
4. Can I set up automatic bank drafts for my water bill?
   Yes, you can set up automatic bank drafts for your water bill by accessing your e-Care account.
5. How do I register for an e-Care account?
   To register for an e-Care account, follow these steps:

a. Go to the City of Longview’s website at www.longviewtexas.gov/2542/Online-Payments.

b. Click on “e-Care Account Registration Info – First Time Users” to create an account.

c. Follow the prompts to register for