LUS Bill Pay: A Comprehensive Guide

Lafayette Utilities System (LUS) offers various methods for paying your utility bills. As a helpful AI assistant, I will guide you through the different payment options, highlighting the benefits and requirements of each method.

Online Bill Pay

LUS provides an online bill pay platform for its customers to pay their bills conveniently. To access the platform, click the “Bill Pay” tab on the LUS website (www.lus.org/bill-payment). You can also access it through the LUS MyAccount portal (www.lus.org/myaccount).

Once you’re on the online bill pay platform, follow these steps:

1. Log in to your LUS account using your username and password.
2. Click on the “Bill Pay” button.
3. Select the payment method of your choice: debit/credit card or bank draft.
4. Enter your payment information.
5. Review your payment details and confirm the payment.

Benefits of Online Bill Pay:

• Convenience: Pay your bills from the comfort of your own home or on the go.
• Time-saving: Avoid the hassle of mailing a check or driving to a payment location.
• Secure: Your payment information is protected by industry-standard security measures.
• Real-time: Your payment is processed immediately, and your account is updated in real-time.

Phone Payment

If you prefer to pay your bill over the phone, you can call (337) 291-8280, 24/7. Have your account number and payment information ready. The system will guide you through the payment process.

Benefits of Phone Payment:

• Convenience: Pay your bills without having to log in to an account or use the internet.
• Accessible: You can make a payment from any phone, making it ideal for those who don’t have access to the internet.
• Fast: Your payment is processed quickly, and your account is updated in real-time.

AutoPay or Credit Card Draft

LUS offers the option to automate your utility bill payments. You can choose to have your bill paid automatically from your checking/savings account or by debit/credit card. Enroll or manage your auto-pay through your LUS MyAccount portal.

Benefits of AutoPay or Credit Card Draft:

• Convenience: No need to remember to pay your bill each month.
• On-time payments: Your bill will be paid automatically, ensuring on-time payments.
• Eco-friendly: Paperless billing and automatic payments reduce waste and save resources.
• Customizable: You can choose the payment method that best suits your needs.

Walk-In Payment

LUS has two customer service centers in Lafayette where you can pay your bills in person. Bring your payment stub (the bottom portion of your bill) and your payment method: cash, check, or money order.

Hours: 8 a.m. to 5 p.m., Monday-Friday (excluding holidays)

Location 1: 2701 Moss St. (map)
Location 2: 1875 W. Pinhook Rd., Suite B (map)

Benefits of Walk-In Payment:

• Personalized service: Get assistance from a customer service representative.
• Immediate processing: Your payment is processed immediately.
• No processing fees: Avoid any additional fees associated with online payments.

Mail-In Payment

If you prefer to pay your bill by mail, send your payment using the convenient return envelope included with your bill. Remember to include your payment stub and follow the instructions on the envelope.

Benefits of Mail-In Payment:

• Convenient: No need to log in to an account or visit a payment location.
• Low-cost: No