Madison Water Bill Pay: Your Complete Guide

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Paying your water bill should be easy and convenient. The City of Madison, Wisconsin, understands this and has implemented a new payment portal for its residents. In this guide, we will walk you through the process of paying your Madison water bill online, by mail, or in person. We’ll also cover the features of the new payment system and how to set up your account.

New Payment Portal

The City of Madison has moved to a new Municipal Services payment portal. Existing accounts will not be moved to the new portal, so you’ll need to create a new account if you use e-billing, auto-pay, or high water use notifications. Don’t worry, we’ll guide you through the process.

To register for the new portal, you’ll need:

1. An email address.
2. Your Municipal Service Account Number. This number has not changed.
3. Your new Customer Number. This number is a “1”, followed by your old customer number.

Once you have these numbers, follow these steps:

1. Visit the new payment portal at www.cityofmadison.com/water/billing-rates/new-payment-portal.
2. Click on “Create an Account” and follow the prompts to set up your account.
3. After you’ve created your account, you can log in and set up auto-pay or e-billing.

Paying Your Water Bill

Now that you have your new account set up, it’s time to pay your water bill. Here are your options:

1. Online Payment: Log in to your account and click on “Make a Payment.” You can pay by credit or debit card, or e-check. There is no fee for this service.
2. Mail: Send a check or money order to the address listed on your bill. Make sure to include your account number and customer number.
3. In Person: You can pay your bill in person at the Madison Water Utility office, located at 119 East Olin Ave., Madison, WI 53705. You can pay by cash, check, or credit card.

Features of the New Payment System

The new payment system offers several benefits, including:

1. E-billing: You can sign up to receive your water bill by email. No more paper bills!
2. Auto-pay: Set up automatic payments to ensure your bill is paid on time, every time.
3. Paperless Billing: You can enroll in paperless billing through the online payment portal.
4. Threshold Notifications: Set up notifications for high water use to avoid unexpected charges.
5. Online Payment History: View your payment history and water usage online.
6. Easy Account Management: Manage your account, update your information, and set up auto-pay or e-billing.

Getting Help

If you need assistance with your water bill or have questions about the new payment system, you can contact the Madison Water Utility office. Here’s how:

1. Email: [email protected].
2. Phone: (608) 266-4651.
3. In Person: Visit the Madison Water Utility office at 119 East