To pay your bill by phone, you must first create an IVR login or phone pay ID and PIN using MLGW web site’s “My Account” feature. My Account will store payment
Payment Options
https://www.mlgw.com/residential/payingyourbill_b
As a resident or commercial customer of Memphis Light, Gas and Water (MLGW), paying your utility bill on time is essential to avoid service interruptions. Fortunately, MLGW offers various payment channels and options to make bill paying fast, easy, and convenient. In this guide, we will explore the different payment methods available to MLGW customers.
Electronic Payment Options
MLGW’s My Account electronic bill payment service is the most convenient way to pay your utility bill. With My Account, you can view and pay your bill online using a variety of payment methods.
Bank Checking or Savings Account
You can pay your bill using your bank’s checking or savings account. This method is free, and payments are noted on your account within one hour if made before 3 p.m. Central Standard Time.
Visa, MasterCard, Discover, and ATM Debit Card
You can also use your Visa, MasterCard, Discover, or ATM debit card (displaying the Star, Pulse, or NYCE logos) to pay your bill. There is no fee to the customer for these payments.
Payment Methods
You can make one-time payments or set up recurring payments from the payment methods listed above. If you make a one-time payment and select the current day as your pay date, your payment will be noted on your account within one hour. Payments made after 3:00 p.m. Central Time will be processed the next business day.
Payment Scheduling
Payments can be scheduled to pay any day up to the bill due date. Payments scheduled for any day other than the current date will be noted on your account by 8:00 a.m. Central Time on the pay date you selected. You can elect to have your paper bill stopped. If you elect paperless billing, your bills will be stored for twelve months. If you choose, you can receive payment reminders through your email five days before your bill is due.
Mail Payment Options
When paying by mail, be sure to allow a few days for your payment to arrive by its due date. Write your 16-digit MLGW account number on your check and enclose the bottom portion of your bill to ensure your payment is properly credited to your account. For security, never send cash.
Address
Memphis Light, Gas and Water – Payments & Banking
P.O. Box 388
Memphis, TN 38145
In-Person Payment Options
You can pay your bill by visiting any MLGW Community Office, Authorized Paying Agents, or Third-Party Paying Agents. Please remember to bring both portions of your bill for faster service and, if paying by check, include your 16-digit MLGW account number.
Community Offices
You can pay your bill at any one of the four MLGW Community Offices. The offices are open Monday through Friday, excluding holidays, to serve you. If paying by check or money order, be sure to write your 16-digit MLGW account number to ensure proper posting to your account. In addition to paying your bill, you can also receive credit counseling, have service turned on or off, make bill inquiries, and more.
Authorized Paying Agents
MLGW customers can make payments in person through Authorized Paying Agents located throughout Shelby County. Typically, payments are posted within the next business day. When using a paying agent, customers must have both portions of their utility bill. Customers have the option of paying by cash, check, or money order. A list of authorized agents can be located online by zip code. Visit [www.mlgwagents
You can pay your MLGW bill by phone by calling 1-866-315-0277. Payment methods offered are bank checking or savings account, Visa, MasterCard credit or debit
FAQ
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