MSD Bill Pay: Convenient Options for Your Sewer and Stormwater Bills

As a customer of the Metropolitan St. Louis Sewer District (MSD), paying your sewer and stormwater bills is now more convenient than ever. With various payment options available, you can choose the method that suits you best. In this article, we will explore the different ways to pay your MSD bill, and provide helpful tips to avoid utility scams.

Pay Online with SmartPay

The fastest, easiest, and most convenient way to pay your MSD bill is by enrolling in SmartPay. This online payment system allows you to make a one-time payment or schedule recurring payments using your bank account, Mastercard, Visa, Discover, or American Express. With SmartPay, you can manage your account, view your billing history, and receive automatic reminders when your payment is due.

To enroll in SmartPay, visit the MSD website (www.msdprojectclear.org), click on the Customer Portal, and follow the prompts to create an account. Once you have registered, you can log in and make a payment. If you have any questions or concerns, you can contact the MSD Billing Department at 1 (866) 281-5737.

Pay by Mail

Another option for paying your MSD bill is by mail. Simply send your check or money order, along with the remittance stub from your bill, to the following address:

Metropolitan St. Louis Sewer District
P.O. Box 437
St. Louis, MO 63166-0437

Make sure to include your account number on the check or money order, and allow sufficient time for the payment to reach the MSD office. Payments received after 3:30 P.M. will be processed the next business day.

Pay by Phone

If you prefer to pay over the phone, you can call the MSD Billing Contact Center at 1 (866) 281-5737. Have your bank account, credit or debit card information ready, and follow the prompts to make a payment. The MSD Billing Department is available to assist you Monday through Friday, from 8:30 A.M. to 4:00 P.M.

Pay in Person at MSD

You can also pay your MSD bill in person at the MSD office located at 2350 Market Street, St. Louis, MO 63103. The office is open from 8:30 A.M. to 4:00 P.M., Monday through Friday. You can use the drop box located at the front of the building outside the revolving doors. Any payments received after 3:30 P.M. will be processed the next business day.

Pay in Person at Authorized Payment Locations

MSD has partnered with nearly 200 locations across the St. Louis area where you can pay your bill in person. To find a location near you, visit the MSD website and click on the Payment Options tab.

Customer Assistance Program

MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers through its Customer Assistance Program. If you are interested in applying for this program, visit the MSD website and click on the Customer Assistance Program tab.

Scam Alert

The MSD has received reports of scammers contacting customers and requesting payments over the phone. MSD does not call customers and ask for credit card information or payments by phone. Any calls by persons claiming to be from MSD and requesting this information should be considered suspicious.

To avoid falling victim to utility scams, remember the following tips:

• MSD will never call you and ask for payment over the phone.
• MSD will never ask for your credit card information over the phone.
• MSD will