MTA Bill Pay: A Guide to the New eBill System

Introduction

The Matanuska Telecom Association (MTA) has recently upgraded its eBill system, providing a more streamlined and user-friendly experience for customers. This guide will walk you through the steps of creating an account, enrolling in Auto Draft, and making payments in the new system. If you’re having trouble signing up or need assistance, you can call MTA’s billing department at (907) 745-3211.

Creating an Account

To begin, you’ll need to create a new account in the MTA eBill system. Simply follow these steps:

1. Go to the MTA eBill login page at www.mtasolutions.com/ebill/ and click on “Create an Account.”
2. Enter your MTA member CVC code, account number, and email address. Your CVC is the verbal password you set up on your account, and your account number can be found on your latest billing statement.
3. Choose a password that meets the system’s requirements: at least 10 characters, including one digit, one upper-case letter, and one lower-case letter.
4. Fill out the required personal information, including your name, address, and phone number.
5. Review and agree to the terms and conditions, then click “Submit.”

Enrolling in Auto Draft

Once you have created your account, you’ll need to enroll in Auto Draft to continue making automatic payments. Here’s how:

1. Log in to your MTA eBill account.
2. Click on “Enroll in Auto Draft” and follow the prompts to set up your payment method.
3. Choose your preferred payment method: bank account, credit card, or debit card.
4. Enter your bank account information or card details.
5. Review and confirm your Auto Draft enrollment.

Making Payments

Now that you’re enrolled in Auto Draft, you can make payments easily and quickly. Here are the steps:

1. Log in to your MTA eBill account.
2. Click on “Make a Payment” and select the payment method you want to use.
3. Enter the amount you want to pay and confirm the payment.
4. Review your payment history to ensure the payment was processed successfully.

Troubleshooting

If you encounter any issues while creating your account, enrolling in Auto Draft, or making payments, here are some troubleshooting tips:

1. Check your internet connection: Ensure you have a stable internet connection to avoid any interruptions during the process.
2. Verify your account information: Double-check your MTA member CVC code, account number, and email address to ensure they are correct.
3. Reset your password: If you forget your password, click on “Forgot Password” and follow the prompts to reset it.
4. Contact MTA support: If you’re having trouble signing up or need assistance, call MTA’s billing department at (907) 745-3211.

Conclusion

The new MTA eBill system offers a hassle-free and improved customer experience. By following these steps, you can easily create an account, enroll in Auto Draft, and make payments. If you encounter any issues, don’t hesitate to contact MTA support. Thank you for choosing MTA as your service provider.