How to Pay Your NYC Water Bill

Introduction

As a resident of New York City, it’s important to stay on top of your water bill payments to avoid any penalties or interruptions in service. In this guide, we’ll go over the different ways you can pay your NYC water bill, including online, by phone, by mail, and in person. We’ll also cover what to do if you have a payment discrepancy.

Online Payment

The easiest and most convenient way to pay your NYC water bill is online. You can register for a My DEP Account to make a payment, view your bill, and print past bills. To get started, visit the NYC Department of Environmental Protection’s (DEP) website and follow these steps:

1. Click on “Pay My Bills” in the top right corner.
2. Select “Water and Sewer” as the bill type.
3. Enter your account number and click “Next.”
4. Choose how much you want to pay and when you want to make the payment.
5. Enter your payment information and click “Submit.”
6. Print or save your receipt for your records.

Phone Payment

If you prefer to pay your water bill over the phone, you can call the DEP’s automated phone system at (866) 622-8292. This service is available 24/7. Follow the prompts to enter your account number and make a payment using a debit or credit card. There is a 2.25% processing fee for credit and debit card payments.

Mail Payment

You can also pay your water bill by mail using a check or money order. Make the check or money order payable to “NYC WATER BOARD” and include your account number on the check. Mail your payment to:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163

In Person Payment

If you prefer to pay in person, you can visit any DEP Borough Office. You can make a payment by personal check, certified check, or money order. Cash is not accepted. You must write the water and sewer account number on the check.

Payment Discrepancies

If a water bill payment has been deducted from your bank account, but has not been applied to your DEP account within 2 business days, you can get assistance by phone. Call the DEP’s Bureau of Customer Services Water Meter Services and Billing at (718) 595-7000.

Conclusion

Paying your NYC water bill is easy and convenient with the various payment options available. Remember to keep a record of your payments and due dates to avoid any penalties or interruptions in service. If you have any questions or concerns, don’t hesitate to contact the DEP for assistance.