RCN Bill Pay: A Comprehensive Guide

As an RCN customer, paying your bill on time is essential to ensure uninterrupted service. With RCN, you have various payment options to choose from, and this guide will walk you through each method. We’ll also discuss how to check your bill, understand your statement, and what to do if you have questions or concerns about your payment.

Paying Your RCN Bill

RCN offers several ways to pay your bill, including online, by phone, and in person.

Online Payment

The easiest and most convenient way to pay your RCN bill is through their online portal, MyRCN. Here’s how to do it:

1. Go to MyRCN and log in to your account using your RCN email address and password.
2. Once you’re logged in, click on the “Bill & Payment” tab.
3. Select the payment method you prefer, such as a credit card, debit card, or bank transfer.
4. Enter the amount you want to pay and confirm the payment.
5. You’ll receive a confirmation email once the payment is processed.

Phone Payment

If you prefer to pay your bill over the phone, you can call RCN’s customer service at 1.800.427.8686. Follow these steps:

1. Call 1.800.427.8686 and select option 1 for billing and payments.
2. Enter your account number or phone number associated with your account.
3. Follow the prompts to enter your payment information.
4. Confirm the amount you want to pay and wait for the confirmation.
5. You’ll receive a confirmation email once the payment is processed.

In-Person Payment

If you prefer to pay in person, you can visit an RCN payment location near you. You can find a list of payment locations on the RCN website or by contacting customer service. Here’s how to pay in person:

1. Find a payment location near you and bring your bill and payment method (cash, check, or money order).
2. Present your bill and payment to the representative.
3. They will process your payment and provide you with a receipt.
4. Keep the receipt for your records.

Understanding Your RCN Bill

Before we dive into the payment options, it’s essential to understand your RCN bill. Here are the critical components of your bill:

Billing Cycle

Your RCN bill is generated on a monthly basis, and the billing cycle starts on the first day of the month. You’ll receive your bill around the 15th of each month, and payment is due by the 25th to avoid late fees.

Billing Period

The billing period on your RCN bill covers the upcoming month’s service. For example, if your billing cycle starts on February 1st, your bill will cover the service period from February 1st to February 28th.

Service Charges

Your RCN bill will include the following charges:

• Monthly service fee: This is the cost of your internet, TV, or phone service.
• Equipment rental fee: If you’re renting equipment from RCN, such as a modem or router, this fee will be included on your bill.
• Taxes and fees: RCN bills include various taxes and fees, such as sales tax, franchise tax, and regulatory fees.

Payment Methods

RCN offers several payment methods, including:

• Credit/Debit Card: Visa, Mastercard, American Express, and Discover are accepted.
• Bank Transfer: You can transfer funds directly from your bank account to RCN.
• Check/Money Order: You can mail a check or money order to RCN or pay in person at a payment location.

Late Fees