Paying Utility Bills in Richmond: A Guide

Introduction

Paying utility bills can be a daunting task, especially when you’re not sure how to do it or where to start. The City of Richmond, Virginia, offers various ways to pay your utility bills, and this guide will help you navigate the process. Whether you prefer to pay online, in person, or by mail, we’ve got you covered. Let’s dive in and explore your options for paying utility bills in Richmond.

Online Payment Options

The City of Richmond offers an easy-to-use online payment system for utility bills. You can access the system through the City’s website, www.rva.gov/public-utilities/billing. Once you’re on the website, follow these steps:

1. Click on the “Pay Your Bill” button.
2. Select “Utility Bill” as the payment type.
3. Enter your account number and password.
4. Choose the payment method you prefer (credit/debit card or e-check).
5. Review your payment information and submit your payment.
6. Print or save your receipt for your records.

In-Person Payment Options

If you prefer to pay your utility bill in person, you can do so at the City of Richmond’s Customer Service Center, located at 1001 E. Broad St., Richmond, VA 23219. The center is open Monday through Friday, from 8:00 a.m. to 5:00 p.m.

When paying in person, make sure to bring the following:

• Your utility bill
• Payment (cash, check, or money order)
• Photo identification

Mail-In Payment Options

If you prefer to pay your utility bill by mail, you can send your payment to:

City of Richmond
Public Utilities
P.O. Box 1157
Richmond, VA 23218

When paying by mail, make sure to include the following:

• Your utility bill
• Payment (check or money order)
• Account number

Frequently Asked Questions

1. Can I pay my utility bill over the phone?
   No, the City of Richmond does not accept utility bill payments over the phone.
2. Can I pay my utility bill using a credit/debit card?
   Yes, you can pay your utility bill using a credit/debit card through the online payment system.
3. Can I pay my utility bill using an e-check?
   Yes, you can pay your utility bill using an e-check through the online payment system.
4. Is there a fee for paying my utility bill late?
   Yes, a late fee will be applied to your account if your payment is not received by the due date.
5. Can I set up automatic payments for my utility bill?
   Yes, you can set up automatic payments through the City of Richmond’s online payment system.

Conclusion

Paying utility bills in Richmond, Virginia, is relatively easy and convenient. Whether you prefer to pay online, in person, or by mail, the City of Richmond offers various options to suit your needs. Remember to keep your account number and password handy when using the online payment system, and make sure to bring your photo identification when paying in person. If you have any questions or concerns, don’t hesitate to contact the City of Richmond’s Customer Service Center.