Paying Your SAWS Bill: A Guide to Your Options

As a customer of the San Antonio Water System (SAWS), paying your bill on time is essential to avoid any interruptions in your water service. Fortunately, SAWS offers several convenient ways to pay your bill, both online and offline. In this article, we will guide you through the different payment options available and provide you with helpful tips to make the process as smooth as possible.

Online Payment Options

Pay Your Bill Using My Account

The easiest and most convenient way to pay your SAWS bill is by using the My Account feature on the SAWS website. With My Account, you can view and pay your bills online, set up recurring payments, and manage your account. To get started, simply visit the SAWS My Account page and follow these steps:

1. Sign in to your account using your user name and password.
2. Click on the “Pay Your Bill” button.
3. Select the payment method you prefer (bank account, credit card, or debit card).
4. Enter the amount you want to pay and confirm.
5. Review your payment information and submit your payment.

Pay with Card

If you don’t have a My Account, you can still pay your SAWS bill online using a debit or credit card. Visit the SAWS Pay Your Bill page and follow these steps:

1. Click on the “Pay with Card” button.
2. Enter your account number, name, and email address.
3. Select the payment method you prefer (Visa, MasterCard, Discover, or American Express).
4. Enter the amount you want to pay and confirm.
5. Review your payment information and submit your payment.

Automatic Direct Debit

Another convenient way to pay your SAWS bill is by setting up an automatic direct debit. This service allows SAWS to automatically deduct the amount of your bill from your bank account each month. To enroll in automatic direct debit, visit the SAWS My Account page and follow these steps:

1. Sign in to your account using your user name and password.
2. Click on the “Payment Methods” tab.
3. Select “Automatic Direct Debit” and follow the instructions to set up the service.

Offline Payment Options

Pay in Person

If you prefer to pay your SAWS bill in person, you can do so at one of the two SAWS Customer Service Center locations. You can pay using cash, personal check, traveler’s check, money order, or debit/credit card. To find a location near you, visit the SAWS Payment Centers page.

Pay by Phone

You can also pay your SAWS bill by phone using a check or debit/credit card. Simply call 210-704-SAWS (7297) and follow the prompts to make your payment. A convenience fee applies.

Pay by Mail

If you prefer to pay your SAWS bill by mail, you can do so using the return envelope included with your paper bill. SAWS accepts personal checks, traveler’s checks, and money orders by mail. Cash is not accepted.

Tips and Reminders

• Make sure to pay your bill on time to avoid any interruptions in your water service.
• If you’re having trouble paying your bill, consider setting up a payment plan with SAWS.
• Keep your account information up to date to ensure that your payments are processed correctly.
• If you have any questions or concerns about your bill or payment, contact SAWS customer service at 210-704-SAWS (7297).

Special Services Fees – Approved 2023 Changes