Unitil Bill Pay: A Comprehensive Guide

As a Unitil customer, paying your bill on time is essential to avoid any interruptions in your energy service. Fortunately, Unitil offers various convenient options for you to pay your bill. In this guide, we will explore the different ways to pay your Unitil bill, understand your bill, and find answers to frequently asked questions.

Paying Your Unitil Bill

Online Payment

You can pay your Unitil bill online using your credit card (Visa or Mastercard only) or by check through Unitil’s automated system. To make a payment, visit Unitil’s website and follow these steps:

1. Log in to your account using your username and password.
2. Click on the “Pay Your Bill” button.
3. Choose your preferred payment method: credit card or check.
4. Enter your payment information and confirm the payment.
5. Keep your receipt for your records.

Pay by Phone

You can also pay your Unitil bill over the phone using your credit card (Visa or Mastercard only). To make a payment, call 1-888-301-7700 and follow the automated prompts.

Pay in Person

If you prefer to pay in person, you can do so at any of Unitil’s authorized payment locations. To find a location near you, search for your nearest Western Union location. Please bring both portions of your bill (top and bottom) or provide your 10-digit Unitil account number.

Payment Plans

Unitil offers various payment plans to assist with paying your bill. You can choose from a variety of flexible payment options, including budget billing, which allows you to enjoy fixed monthly payments to avoid fluctuating energy costs.

Assistance Programs

If you’re having trouble paying your bill, Unitil has several assistance programs to help. You can explore these options and local agencies that offer help with energy costs.

Understanding Your Unitil Bill

Unitil’s monthly energy statement contains a lot of information, and it may be confusing to understand. To help you decipher your bill, Unitil provides information on their website, including a breakdown of each section in an easy-to-understand way.

You can also use Unitil’s interactive graph to view and compare energy use from past months and even the previous year. Visualizing energy use helps you understand how weather and other events affect your consumption.

Frequently Asked Questions

1. How do I pay my Unitil bill over the phone?

You can pay your Unitil bill using your credit card (Visa or Mastercard only) or by check through Unitil’s automated system. Call 1-888-301-7700 to make a payment.

1. Where can I pay my Unitil bill in person?

You can pay your bill at any of Unitil’s authorized payment locations. To find a location near you, search for your nearest Western Union location.

1. What if I have a question about my Unitil bill?

If you have any questions about your bill, you can contact Unitil’s Customer Service team at 1-888-301-7700.

1. How can I make my Unitil bill cheaper?

There are several adjustments you can make to lower your monthly bill. Unitil offers rebates and incentives for energy-efficient upgrades, improving your home comfort and convenience, and reducing your monthly energy costs.

1. Are there credit card processing fees for business customers?

Payments made with Commercial and/or Corporate Credit Cards incur a 2.65% processing fee. This