Paying Your UPMC Bill: A Comprehensive Guide

As a patient of the University of Pittsburgh Medical Center (UPMC), you may have questions about paying your bill. This guide aims to provide you with a comprehensive understanding of how to pay your UPMC bill, including the various payment options available, how to read your bill, and what to do if you have questions or concerns.

Paying Your UPMC Bill Online

The easiest and most convenient way to pay your UPMC bill is online. To do so, follow these steps:

1. Go to the UPMC website at www.upmc.com and click on “Patients & Visitors” in the top menu.
2. Click on “Paying Your Bill” in the drop-down menu.
3. Choose the type of bill you want to pay: UPMC Hospital, UPMC Physician, or UPMC Health Plan.
4. Select the payment method you prefer: credit or debit card (Visa, MasterCard, American Express, or Discover), eCheck, or personal check.
5. Enter your account number, which can be found on your bill, and click “Next.”
6. Review your account information and click “Next” to proceed with the payment.
7. Enter your payment information and click “Submit.”
8. You will receive a confirmation number once the payment has been processed.

Paying Your UPMC Bill by Mail

If you prefer to pay your UPMC bill by mail, you can do so by following these steps:

1. Fill in the details we ask for on the bottom of your statement.
2. Tear the bottom part off.
3. Mail it to the address on the bill.
4. If you’re paying by check, include it with your bill.

Paying Your UPMC Bill in Person

You can also pay your UPMC bill in person at any UPMC hospital or location. Simply bring your bill and payment method with you to the hospital or location where you received care.

How to Read Your UPMC Bill

UPMC is always working to make our bills easy to read and figure out. We switched to using an easy-to-find match code for online payments. Here’s what’s on your bill:

• Due date: When your payment is due.
• Amount due: What you owe on this statement.
• Paid: Amount you’re paying online or with a check, money order, or credit card when you return the remit coupon.
• Patient account number: Your billing number. (This isn’t your medical record number.)
• Transaction detail: Your charges and any past payments or adjustments.
• Patient balance: How much you owe UPMC.
• EZ match code for online payments: Code you can use online to pay your bill.
• QR code quick pay: Barcode you can scan with your smartphone to pay your bill.

Other UPMC Statements

We’re still working to update all statements across the system. If you have a different UPMC statement, you may see the following terms:

• Patient’s name: Please let us know if we’ve misspelled your name so we can fix it. Also, we’ll address the statement to the person responsible for payment (the guarantor).
• Insurance: Your primary and secondary insurance that UPMC has on record. If not correct, please correct on the back of the statement.
• Installment balance: The amount you still owe on your installment or payment plan prior to making a payment.
• Balance due: The total amount due to UPMC.
• Statement date: The date we mailed the bill.
• Account number: Your billing number, not your medical record number. The first 9 digits are always the same but the last 4 digits change with each visit.
• Service admit date: The date of your UPMC service.