Understanding Verizon Promise to Pay

Verizon Promise to Pay is a feature that allows Verizon customers to make arrangements to pay their past due account balance. It provides flexibility in managing payments and helps customers avoid late fees, collections activity, and service interruption. Let’s explore the details of Verizon Promise to Pay and how it works.

Payment Arrangement Options

Verizon offers two types of payment arrangements:

1. Schedule a Payment: This option allows customers to set a future-dated payment to be automatically deducted from their chosen payment method (debit card, credit card, or check). Customers can schedule a date to pay part or all of their account balance. Additionally, they can choose to split the payment into two parts, paying once today and selecting a future date for the remaining balance [1].

2. Promise to Pay: With this option, customers choose a specific date to make their payment but do not schedule any automatic deductions. It is the customer’s responsibility to return and make the payment on the chosen date. Similar to the split arrangement, customers can also make a two-part promise to pay, dividing their balance into two payments on different dates [1].

Eligibility and Limitations

Not all customers may be eligible for a two-part payment arrangement or promise to pay. The availability of these options depends on the customer’s account history with Verizon [1].

It’s important to note that making a payment arrangement does not restore service if it has already been interrupted due to non-payment. If the arrangement is made after the service interruption, the past due amount must be paid to restore the service [3].

Setting Up a Payment Arrangement

Verizon provides an easy way to set up a payment arrangement through the My Verizon app. Customers can access the Payment Arrangements page and follow the instructions to schedule a payment or make a promise to pay [1].

Benefits and Considerations

Verizon Promise to Pay offers several benefits to customers:

• Flexibility: Customers can choose the payment date that works best for them, allowing them to manage their finances effectively.
• Avoiding Late Fees: By making a payment arrangement, customers can avoid incurring late fees on their overdue balance.
• Preventing Service Interruption: While it may not restore service if it has already been interrupted, making a payment arrangement can help prevent future service interruptions.

However, it’s important to keep in mind the following considerations:

• Timely Payment: Customers must ensure they make the payment on the agreed-upon date to avoid any negative consequences.
• Eligibility: The availability of payment arrangement options may vary based on the customer’s account history.

Conclusion

Verizon Promise to Pay provides customers with options to manage their past due account balance effectively. Whether through scheduling a payment or making a promise to pay, customers can avoid late fees and potential service interruptions. It’s essential to understand the eligibility requirements and ensure timely payment to fully benefit from this feature.

Learn more:

1. Payment arrangements & promise to pay FAQs
2. My Verizon app – Pay Bill / Manage Bill Settings
3. Community Forums – Promise to pay – Verizon Community