By Phone: Please call 312.744.4426 and follow the instructions via the automated phone system. In-Person Payments: There are multiple in-person payment options,
Pay Utility Bill
https://www.chicago.gov/city/en/depts/fin/provdrs/utility_billing/svcs/utility-bill.html
Introduction
As a resident of Chicago, it’s important to stay on top of your utility bills, including your water bill. The City of Chicago offers various convenient payment options to help make paying your water bill quicker and easier. In this guide, we’ll outline the different payment methods, payment plans, and provide useful information on what to do if you’re having trouble paying your bill.
Payment Options
The City of Chicago offers several ways to pay your water bill:
- Online: You can pay your water bill online using the City’s new web portal for utility billing. The web portal allows you to:
- View, print, or download your bills
- Go green and enroll in paperless billing
- View payment history and usage
- Make a quick payment
- Set up a payment plan
- Sign up for AutoPay
To pay your water bill online, visit https://pay.chicago.gov/workflows/utility-payment.
- Phone: You can also pay your water bill by phone by calling 312.744.4426. Follow the instructions via the automated phone system.
- In-Person Payments: There are multiple in-person payment options available, including:
- City Hall: 121 N. LaSalle St. Room 107A, open Monday through Friday, 9:00 am to 5:00 pm
- Central Hearing Facility: 400 W. Superior, 1st Floor, open Monday through Friday, 8:30 am to 4:30 pm
- Neighborhood Payment Centers: Open Monday through Friday, 9:00 am to 5:00 pm
- EZ Pay Stations: You can find EZ Pay Stations at various locations throughout the city.
Mail:
If you prefer to pay by mail, send your payment to:
City of Chicago Utility Billing
P.O. Box 6330
Chicago, IL 60680-6330
Forms of Payment
The City accepts the following major credit cards: Visa, MasterCard, American Express, and Discover. Debit cards must have Visa or MasterCard logo. You can also pay by check, cashier’s check, or money order.
Payment Plans
If you’re having trouble paying your water bill in full, the City of Chicago offers payment plans to help you spread out the cost. You can enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.
Click here to learn more about Utility Billing Payment Plans.
Service Facts
The City of Chicago’s Department of Finance is responsible for revenue collection, utility billing, tax and parking enforcement, administering employee payroll, benefits and safety; risk management and accounting and financial reporting.
Contact Information
If you have any questions or concerns about paying your water bill, you can contact the City of Chicago’s Utility Billing & Customer Service department:
Email: [email protected]
Phone: 312.744.4426
Conclusion
Paying your Chicago water bill is easy and convenient with the City’s various payment options. You can choose to pay online, by phone, in-person, or by mail. If you need help spreading out the cost, payment plans are available. Remember to keep your account information up to date and pay your bill on time to avoid any late fees or penalties.
Pay Your Utility Bill. Locate your account. Please enter your utility account number and service zip code below. Your account number must be entered exactly as
FAQ
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