City of Naperville Bill Pay: A Comprehensive Guide

Introduction

The City of Naperville, Illinois offers various payment options for its residents to pay their utility bills. In this guide, we will discuss the different payment methods available and provide step-by-step instructions on how to pay your utility bills online. We will also cover the benefits of using the online payment system and answer some frequently asked questions.

Payment Options

The City of Naperville provides the following payment options for its residents:

1. E-Bill Online Payment: This is the easiest and most convenient way to pay your utility bills. With E-Bill, you can view and pay your bills online, set up automatic payments, and even receive paperless bills. To enroll in E-Bill, you will need your account number, which can be found on your utility bill. Once enrolled, you can make a one-time payment or set up a payment plan.
2. Automatic Bank Draft: This option allows you to automatically deduct your utility bill payments from your bank account. To set up automatic bank draft, you will need to complete a short application form and provide your bank account information.
3. Mail a Check: You can mail a check along with the payment coupon to the City of Naperville’s Finance Department. Make sure to include your account number on the check and allow enough time for the payment to reach the department before the due date.
4. In-Person Payment: You can also make a payment in person at the City of Naperville’s Finance Department. The department accepts cash, check, and credit card payments.

How to Pay Your Utility Bills Online

To pay your utility bills online, follow these steps:

1. Enroll in E-Bill: Visit the City of Naperville’s E-Bill website and click on “Enroll” to sign up for an account. You will need your account number, which can be found on your utility bill.
2. Log in to E-Bill: Once enrolled, log in to your E-Bill account using your email address and password.
3. View Your Bill: After logging in, you will be able to view your utility bill. Click on the “View Bill” button to see your current bill.
4. Make a Payment: Click on the “Make a Payment” button to make a one-time payment or set up a payment plan. You can choose to pay by credit card, debit card, or electronic check.
5. Confirm Your Payment: After making your payment, you will receive a confirmation number. Make sure to save this number as proof of payment.

Benefits of Using E-Bill

Using E-Bill offers several benefits, including:

1. Convenience: With E-Bill, you can view and pay your utility bills online, anytime and anywhere.
2. Time-Saving: E-Bill eliminates the need to write checks, buy stamps, or drive to the Finance Department to make a payment.
3. Paperless: By opting for paperless billing, you can reduce your carbon footprint and help the environment.
4. Automatic Reminders: E-Bill sends automatic reminders when your bill is due, so you never have to worry about missing a payment.
5. Easy Payment Plans: E-Bill allows you to set up a payment plan, which can help you spread out your payments over time.

Frequently Asked Questions

1. Is there a fee for using E-Bill?
   No, there is no fee for using E-Bill.
2. Can I pay my bill by phone?
   No, the City of Naperville does not accept phone payments for utility bills.
3. Can I make a partial payment?
   Yes, you can make a partial payment using E-Bill.
4. How long does it take for my payment to process?
   Payments made through E-Bill are processed immediately.
5. Can I view my payment history?
   Yes