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CT Water Bill Pay: A Refreshing Utility Experience

Customers can use their credit card to make a payment by calling our customer service center during normal business hours at 1.800.286.5700. for Big Y, Price

Pay your bill



Paying your water bill has never been easier with CT Water’s online bill pay system. As a proud member of the communities we serve, we’re committed to providing you with a different, friendlier utility experience. In this article, we’ll guide you through the process of paying your bill online and highlight the various features and benefits of our online system.

Pay Your Bill Online

To pay your bill online, simply visit our website at www.ctwater.com/service-billing/your-bill/pay-your-bill/ and follow these easy steps:

  1. Click on the “Pay Your Bill” button.
  2. Enter your account number and password.
  3. Select the payment method of your choice.
  4. Review your payment details and confirm.
  5. Print or save your receipt for your records.

Benefits of Online Bill Pay

Our online bill pay system offers numerous benefits, including:

  1. Convenience: Pay your bill from the comfort of your own home, 24/7.
  2. Speed: Payments are processed quickly, so you don’t have to wait for mail delivery or bank processing times.
  3. Security: Our secure payment system protects your personal and financial information.
  4. Ease of use: Our user-friendly interface makes it easy to navigate and pay your bill.
  5. Paperless: Reduce your carbon footprint by opting out of paper statements.

Other Ways to Pay

In addition to online bill pay, CT Water offers several other ways to pay your bill:

  1. Automated Phone System: Call our automated phone system at 1-800-286-5700 to make a payment using your credit or debit card.
  2. Mail: Send a check or money order to CT Water, P.O. Box 939, New Britain, CT 06050-0939.
  3. In Person: Visit our customer service center at 939 Farmington Ave, New Britain, CT 06053. We accept cash, check, or money order.
  4. Bank Draft: Sign up for automatic bank draft to have your payment deducted from your bank account each month.

Customer Support

If you have any questions or concerns about paying your bill, our customer support team is here to help. You can reach us by phone at 1-800-286-5700 or by email at [email protected]. We’re available Monday through Friday, 8:00 AM to 5:00 PM.


Paying your CT Water bill has never been easier with our online bill pay system. With its convenience, speed, security, ease of use, and paperless features, you’ll enjoy a refreshing utility experience. Remember, you can also pay by automated phone system, mail, in person, or bank draft. If you have any questions or concerns, our customer support team is here to help.

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Connecticut Water a refreshing utility experience.


How do I pay my water bill in CT?

Customers can use their credit card to make a payment by calling our customer service center during normal business hours at 1.800.286.5700. for Big Y, Price Chopper, Shop Rite, Stop & Shop, Rite Aid and other retailers participating in Western Union’s ‘Bill Pay’ program.

How do I contact CT water customer service?

To turn on water service, please contact customer service at 1.800. 286.5700 Monday – Friday, 8:00am – 4:30pm. Please have the following information available: Service address.

How can I know my water bill?

Alternative Method to Check Water Bill Online
  1. Visit the official website of your water supply board.
  2. Go to ‘Our Services’ section.
  3. Navigate to ‘View/Print Bill’ and click on it.
  4. Enter your ‘Customer Identification Number’
  5. Enter the captcha, if any.
  6. Click on ‘View bill’

How often do you pay water bill in CT?

The water bill is based on the actual amount of water used during a three month billing cycle. The water meter reading we take every three months is subtracted from the previous meter reading.

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