EPB Bill Pay: A Comprehensive Guide

Introduction

EPB (Electric Power Board) provides a convenient and secure platform for its customers to pay their bills online. In this guide, we will walk you through the process of paying your EPB bill, highlighting the available payment methods, and troubleshooting steps in case of any issues.

Paying Your EPB Bill

To pay your EPB bill, follow these steps:

Step 1: Access the EPB Portal

Visit the EPB portal at https://epb.com/portal/payment/make-payment/ and log in to your account using your credentials.

Step 2: Select Your Payment Method

Choose your preferred payment method from the available options:

Option 1: Pay Now

Select this option to make a one-time payment using your bank account, debit card, or credit card.

Option 2: Enroll for AutoPay

Enroll in EPB’s AutoPay program to automatically deduct your monthly payment from your bank account.

Step 3: Enter Payment Information

Enter your payment information, including the amount you want to pay and your bank account or card details.

Step 4: Confirm Your Payment

Review your payment information and confirm your payment.

Step 5: Print or Save Your Receipt

Once your payment is processed, print or save your receipt for your records.

Available Payment Methods

EPB offers the following payment methods:

Bank Account

You can use your bank account to make a payment through EPB’s online portal or by calling EPB’s customer service number.

Debit Card

You can use your debit card to make a payment through EPB’s online portal or by calling EPB’s customer service number.

Credit Card

You can use your credit card to make a payment through EPB’s online portal or by calling EPB’s customer service number.

AutoPay

Enroll in EPB’s AutoPay program to automatically deduct your monthly payment from your bank account.

Troubleshooting

If you encounter any issues while paying your EPB bill, follow these troubleshooting steps:

Check Your Account Balance

Make sure you have sufficient funds in your bank account or available credit on your debit/credit card.

Verify Your Payment Information

Double-check your payment information, including your bank account or card details, to ensure accuracy.

Clear Browser Cookies and Cache

Clearing your browser cookies and cache may resolve any technical issues preventing your payment from processing.

Contact EPB Customer Service

If none of the above steps resolve the issue, contact EPB’s customer service at 423-648-1372 for assistance.

Conclusion

Paying your EPB bill is a straightforward process that can be completed online or by phone. In case of any issues, EPB’s customer service is available to assist you. By following the troubleshooting steps outlined above, you can resolve any problems and ensure your bill is paid on time.