Pay My Bill | EWEB

Paying your EWEB bill has never been easier! With our online customer portal, MyAccount, you can securely manage your personal and business accounts from any device. You can also make a guest payment without registering or logging in, pay by phone, or pay by mail. And, if you need assistance, our customer service analysts are here to help.

MyAccount

EWEB’s online customer portal gives you the following features and tools:

• View and pay your bills online
• Check your account balance
• View your energy and water usage
• Set up automatic payments
• Request a payment extension
• Update your contact information
• Register for paperless billing

To register for MyAccount, follow these steps:

1. Go to MyAccount.eweb.org.
2. Click on “Register” at the top right corner of the page.
3. Enter your EWEB account number, which can be found at the top of your bill or in your “bill-ready” email.
4. Enter your email address and create a password.
5. Click “Register” and follow the prompts to set up your account.

If you need help registering your account, check out our step-by-step instructions or contact our customer service analysts.

Payment Options

We offer several payment options for you to choose from:

1. Online Payment: You can make an online payment with your Visa, Mastercard, or checking account without registering or logging in. Just click on “Pay My Bill” at the top of this page and follow the prompts.
2. Phone Payment: Pay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system. Call 541-685-7000 and press option one. Have your EWEB account number ready.
3. Mail Payment: Mail your payment, along with your bill stub, to our payment-processing center: Eugene Water & Electric Board, PO Box 35192, Seattle, WA 98124-5192.
4. Walmart Pay: You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store. Payments made at Walmart will be applied to your EWEB account in real time.

Energy Savings Tips

Saving money on your energy bill may be easier than you think. Check out our energy-saving tips to learn how to reduce your energy and water waste. Our incentive programs can also help with the upfront investment.

Understanding My Bill

Understanding how to read your bill is a good way to manage your electric and water usage. Check out our guide to reading your bill and learn how to read electric and water meters.

Budget Billing

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. You can schedule a preferred date to start or stop your service up to 90 days in advance.

Payment Assistance Programs

You may qualify for a bill credit and other assistance programs. Check out our payment assistance programs to learn more.

Rebates and Savings

Reduce your energy and water waste with our incentive programs. Check out our rebates and savings page to learn more.

Estimated Bills

We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill. Learn more about estimated bills and how to resolve them.

Beware of Scams

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers’ constantly changing tactics. Learn more about how to avoid being scammed.

Contact Us

If you have any questions or concerns about your EWEB bill, don’t hesitate to contact us. You can call us at 541-6