NEORSD Bill Pay: Your Guide to Paying Bills Online

The Northeast Ohio Regional Sewer District (NEORSD) provides wastewater treatment, stormwater management, and water quality programs to communities in Northeast Ohio. As a resident or business owner in the area, you may need to pay bills to NEORSD for various services. In this guide, we will walk you through the steps to pay your bills online and answer some frequently asked questions.

Paying Bills Online

To pay your NEORSD bills online, follow these steps:

1. Go to the NEORSD website at www.neorsd.org.
2. Click on the “Customers” tab at the top of the page.
3. Select “Bill Payment Option” from the drop-down menu.
4. Choose the type of bill you want to pay (sewer, stormwater, or wastewater treatment).
5. Enter your account number and payment information.
6. Click “Submit” to complete the payment process.

FAQs

Here are some frequently asked questions about paying bills to NEORSD:

1. How do I locate my account number?
   Your account number can be found on your NEORSD bill statement. It is also available on the NEORSD website under the “My Account” section.
2. What forms of payment are accepted?
   NEORSD accepts various payment methods, including credit/debit cards, e-checks, and bank drafts.
3. Can I pay my bill over the phone?
   No, NEORSD does not accept over-the-phone payments.
4. Is there a late fee for unpaid bills?
   Yes, a late fee will be charged for unpaid bills. The fee is 10% of the unpaid balance.
5. Can I set up automatic payments?
   Yes, NEORSD offers an Automatic Bank Draft (ABD) program that automatically deducts the payment amount from your bank account on the due date.
6. Can I receive a paperless statement?
   Yes, NEORSD offers paperless billing statements. You can sign up for paperless billing on the NEORSD website under the “My Account” section.
7. Can I pay my bill in person?
   No, NEORSD does not accept in-person payments.
8. Can I use a third-party payment service?
   No, NEORSD does not accept payments from third-party services.
9. Can I dispute my bill?
   Yes, you can dispute your bill if you believe there is an error. You can contact NEORSD’s Customer Service department to discuss your concerns.
10. Can I receive financial assistance?
    Yes, NEORSD offers financial assistance programs for low-income households and senior citizens. You can contact NEORSD’s Customer Service department for more information.

Conclusion

Paying your NEORSD bills online is a convenient and secure way to ensure timely payments. If you have any questions or concerns about your bill, you can contact NEORSD’s Customer Service department for assistance. Remember to keep your account number and payment information handy to make the payment process smooth and efficient.