Call 615-736-6900 and follow the prompts, 24 hours a day, 7 days a week. Pay your bill with a card or checking account. You will need your NES account number.
Pay My Bill – NES
Paying your NES bill has never been easier with our convenient and secure payment options. You can choose from a variety of methods that best suit your needs.
You can pay your bill online through our website, https://www.nespower.com/pay-my-bill/. Simply log in to your account using your username and password, and click on the “Pay My Bill” button. You can also enroll in AutoPay, which automatically deducts the amount due from your bank account each month.
If you prefer to pay over the phone, you can call our customer service at 615-736-6900. Follow the prompts to make a payment using your checking account or credit/debit card.
You can also pay your bill in person at one of our four customer service locations. We accept cash, check, or money order. Please bring your bill stub or account number to ensure accurate processing.
We have installed self-service kiosks at our customer service locations, allowing you to pay your bill using cash, card, or e-check 24/7. A $2.25 convenience fee applies to e-check and card payments.
NES offers various billing programs to fit your needs. Balanced Billing averages your energy usage over 12 months, so you pay the same amount each month. Automatic Transfer (NEAT) automatically deducts the exact amount you owe from your bank account each month. Summary Billing combines multiple NES accounts into one master invoice, and Third-party Notification sends a duplicate copy of your bill to a designated person.
NES offers a program called Project Help, which provides temporary energy assistance to disadvantaged customers. You can donate $1.00 to the program by adding it to your bill, or enroll in the Kroger Community Rewards program to donate a portion of your grocery shopping.
Power of Change
The Power of Change is a bill payment round-up program. When you round your payment up to the next whole dollar, 100% of your change is contributed to the Home Uplift program, providing weatherization and energy efficiency upgrades to homeowners in need.
Paying your NES bill is quick and easy with our various payment options. Choose the method that works best for you and take advantage of our billing programs and initiatives to support the community. Remember, you can always log in to your account or call our customer service for assistance.
Log in each month to view and pay your bill, set up AutoPay, or set a reminder to pay by text. Click here to get started.