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NW Natural Bill Pay: A Comprehensive Guide

Pay by phone. Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 833-347-2116.

Pay my natural gas bill


As a customer of NW Natural, paying your natural gas bill is easy and convenient with the various payment options available. In this guide, we will explore the different ways to pay your bill, the benefits of using the Customer Payment Portal, and provide answers to frequently asked questions.

Payment Options

NW Natural offers several ways to pay your bill, including:

Online Payment

You can pay your bill online using a credit or debit card, checking account, or one-time payments without logging in. Simply visit the NW Natural website, click on “Pay My Bill,” and follow the prompts to make a payment.

Phone Payment

You can also pay your bill by phone using our automated Interactive Voice Response system. Call 800-422-4012 to make a payment 24/7.

Mail Payment

NW Natural provides a return envelope with your monthly bill. Use the envelope to mail in your check. Mail payments to:

NW Natural
Attn: Payment Processing
P.O. Box 6017
Portland, Oregon 97228-6017

In-Person Payment

Many local merchants are authorized to accept payments on behalf of NW Natural. Find a pay station near you.

Benefits of Using the Customer Payment Portal

The Customer Payment Portal, powered by Paymentus, offers several benefits, including:

Secure Payment Processing

The portal provides secure payment processing, ensuring your personal and financial information is protected.

Convenient Payment Options

You can make a one-time payment, set up Auto Pay, and view current and past bills.

Stored Payment Methods

You can store your payment methods for future use, making it easier to pay your bill.

Copies of Bills and Payment History

You can access copies of your bills and payment history, allowing you to keep track of your payments.

Mobile-Friendly Design

The portal is designed with a mobile-friendly design, making it easy to pay your bill on your mobile device.

Opt-in Notifications

You can opt-in to receive account notifications, such as email and text reminders.

Frequently Asked Questions

Here are some frequently asked questions about paying your NW Natural bill:

Q: Do I need to sign up again if I’m already on Auto Pay?

A: No, your enrollment in Auto Pay has been transferred to the new Customer Payment Portal.

Q: Is my personal information secure?

A: Yes, your payment-method information is secure through Paymentus Corporation, which maintains the highest degree of physical, logical, application, and channel security measures.

Q: Can I upgrade my browser for a better experience?

A: Yes, upgrade to the latest version of your favorite browser to ensure the best experience.

Q: What if I have trouble logging in or making a payment?

A: Contact NW Natural’s customer service at 800-422-4012 for assistance.


Paying your NW Natural bill is easy and convenient with the various payment options available. The Customer Payment Portal offers secure payment processing, convenient payment options, stored payment methods, copies of bills and payment history, and mobile-friendly design. If you have any questions or concerns, contact NW Natural’s customer service for assistance.

Pay by phone. Make a payment 24/7 using our automated Interactive Voice Response system. Call us at 800-422-4012.

Pay my business’ natural gas bill

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